Taking advantage of a familiar interface

Wow. 200 newsletters.

It's a huge honor to have reached your inbox upwards of 200 times.

Thanks to each and every one of you for your support over the years :)

And today, we dive into the power of the familiar interface.

– Neal

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Taking advantage of a familiar interface

Insight from us.

Let’s play a game.

I’ll share 3 ads, and you tell me why I think they're clever.

Okay, here they are (click for high-res):

Figure it out?

That’s right. They each reuse an absurdly common interface: Texts, Calendar, and right-click tooltip.

These ads are clever and effective for a few reasons:

1. Familiarity Bias: We gravitate to familiar things.
2. Peculiarity: They’re completely unignorable. They stand out, demand closer inspection, and are shareworthy:
   1. You don't expect to see a message thread on a sign. You’d walk up to it.
   2. You don’t expect to see a calendar at a bus stop. You’d stop to read it.
   3. You don’t expect to see a tooltip on a photo of a woman’s face. You’d assume it was a mistake, pause to take a closer look, or take a picture of their mistake, and then you’d notice it’s intentional.
3. Memorable: Most people don’t need the product when they see an advertisement. It’s critical that your ads are so memorable that they think of you when they do need it.
4. They’re funny: Each leaves you with a smile.

Why does that all matter?

Consumer neuroscience research has found that highly successful ads score well on three key dimensions:

1. Attention (familiarity + peculiarity),
2. Conversion to long-term memory (peculiarity + humor),
3. Emotional engagement (humor)

These ads hit the mark for all 3.

Here are a few more examples of ads that leverage this tactic

These ads all mimic apps that every Apple user knows:

And these two mimic Instagram DMs and stories:

Here’s McDonald’s using their classic format of replicating their BigMac with color symbols, but doing it in a calendar interface that tells a story:

There are infinite ways you can do this.

The key is to find interfaces or environments that your ideal customer is intimately familiar with then to use them in a completely unexpected context:

• For accountants: Quickbooks, Xero, or Excel.
• For salespeople: Salesforce, HubSpot, Gmail, Spam, or Zoom.
• For gamers: Twitch, Discord, Steam, or Fortnite.
• For lawyers: a golf course.

Or you can leverage the classics that everyone knows: texts, calendars, calls, Windows, email, excel, and PowerPoint.

PS: I couldn't resist an opportunity for a Rick Roll.

Something fun

Because I know y’all are fellow business nerds. From @explainingtheuniverse.