Good video content does NOT mean it needs to be highly produced.

Try pulling snippets from your Zoom meetings—even internal ones.

For instance, you could pull a 20-second clip about your mission from a strategy meeting about your team’s branding and messaging.

To find these video marketing opportunities:

1. Record your meetings by default.
2. Upload recordings into a transcription tool like Otter.ai or Descript. Then search for key phrases to find share-worthy snippets and write down their timestamps.
3. Transform the snippets into polished clips. You can use a freelance platform like Fiverr or Upwork to find a video editor. Alternatively, if someone on your team has the editing chops, you can do this in-house.
4. Try publishing them on social media, in your newsletter, or on your website.

It's unorthodox for sure. But we're always fans of experimenting, especially when it's simple.

Imagine you're in the grocery aisle looking for cookies. You've got all the classic brands: Oreos, Chips Ahoy, Famous Amos, Pepperidge Farm, etc.

But your eyeballs are drawn to this:

YOWZA. Now that is impossible to miss.

Let's break down why:

• It's completely different than any other cookie brand.
• It's super colorful.
• It looks like a children's book—again, super distinct.
• You feel like you've ingested that mushroom featured on the package.
• You immediately know it's a low-carb version of an Oreo.

This tactic is also how Liquid Death has managed to dominate the water market as a late contender. It's how I notice Smart Sweets at the store every time I'm there.

Brands like these are simply impossible to miss. They refuse to blend in with their competitors.

They're "Un-Ignorable."

Who’s better at delivering a brand’s news: a human or a robot?

Well...it depends on whether that news is good or bad.

A study in the Journal of Marketing found that when the news a company is sharing is worse than expected, people respond better if it's delivered by an AI agent.

But when the news is better than expected, they’ll respond more positively to a person.

Bad news: Think delays, service outages, recalls, product defects, or price increases.

AI agents are preferred because they aren’t believed to have bad intentions. They’re machines who follow the rules of their programming.

Good news: Think upgrades, faster deliveries, or exclusive offers.

When humans share the good news, they might be perceived as having good intentions.

To be clear, we're not saying to delegate damage control to a bot. Imagine if Biden got a robot to deliver all the bad news and only showed up for the good news. YIKES.

But these findings can influence how you prioritize AI vs. agent customer service. Or even whether an email comes from "the brand" or a specific person on the team.

One takeaway: If you have great news to share, encourage your team to share it. It feels good to be the bearer of positive news—and to get that news from a person.

This is not your typical "growth tactic." Instead, it's about creating an environment where you're more likely to make better decisions that lead to growth.

Lately, there’s been a theme in what the smart people we listen to are saying.

Smart Person #1: At our Growth Summit, Shane Parrish talked about the Stormtrooper Problem. That’s when everyone thinks about a problem in the same way. This means there's less diversity of thought, which leads to worse group decision-making.

Smart Person #2: Also at our Growth Summit, Tim Urban discussed Idea Labs. They’re the opposite of echo chambers.

In an Idea Lab, no idea is sacred. It’s a “miniature marketplace of ideas where multiple, varied viewpoints coexist.”

Idea Labs come to better conclusions than echo chambers because of diverse thought and the civil discourse of ideas.

Smart Person #3: Adam Grant explores the concept of the challenge network in his book Think Again. A challenge network is a group of people who question your decisions, look for flaws in your logic, and help you overcome your own blind spots.

Steve Jobs’ challenge network of engineers, marketers, and designers helped convince him that creating a mobile phone wasn’t, as he claimed, the “dumbest idea I’ve ever heard.”

Smart Person #4: Jonathan L. Fischer wrote a good Slate article about why Elon Musk bought Twitter. Basically, everyone he was texting with told him to. Clearly, he didn't ask people who were willing to challenge him. And now millions are—in public.

In short, create a community of people who are willing to respectfully challenge you. Or else the courts might force you to buy something for $44 billion.

Listen to other people’s differing opinions. Let your assumptions be challenged. Diverse views lead to better decisions.

And better decisions lead to a better product and a better company.

Last week, I announced the release of our re-imagined audience-building course, Un-Ignorable, with buyer psychology expert Katelyn Bourgoin.

Yesterday, we did a Cyber Monday early bird sale. It sold out in the first hour.

We didn't use a landing page. Instead, we used a Google Doc that pitched the course and used a Stripe payment link for checkout.

We primarily did this for two reasons. To create urgency, and it's simple:

Visitors could see that 90 other people were looking at that page when there were only 30 remaining spots.

And we manually updated the # of remaining seats with each sale. They could see the number ticking down. The urgency was real.

If you weren’t able to grab an early bird seat, don’t worry! More seats will be available during our official launch on Jan. 2nd, 2023.

Un-ignorable is a 21-day group challenge for marketers and founders. You’ll learn how to grow your audience by creating thumb-stoppingly good content. 

The challenge starts on Jan. 10th, 2023.

There will be limited seats for the first cohort. Join the waitlist to be the first to get the invite.

Mobile navigation is hard. Particularly on ecommerce shops with dozens of product categories spanning hundreds to thousands of products.

If it's not easy to find what you're looking for, you might bounce and never return again.

Therefore, try adding a fixed search bar to your mobile site.

An anchored search bar gives users an easy way to find what they're looking for.

Calvin Klein’s Hong Kong team tested this with great success.

They sell swimwear, underwear, and accessories to men, women, and children. It's dizzying.

A sticky search bar at the top of its homepage made it much easier for shoppers to find what they’re specifically looking for.

In fact, this change led to a 267% increase in search bar clicks and 19% jump in shoppers accessing the search results page versus simply having a search icon in the nav bar.

One word of caution in testing this function: try not to fill half their screen with sticky elements. Or else they won't be able to actually use the site.

Imagine it's your birthday and you're scrolling your Instagram feed (mine is mostly Aussie Shepherd videos). Suddenly you see a big image that says "Happy Birthday!"

It'd be a really delightful surprise. And as we said 2 weeks ago, delight leads to much greater customer loyalty. You're now more likely to buy from that brand in the future. 

The tactic is: Run retargeting ads for people with upcoming birthdays.

Simply wish them a happy birthday in a creative way. You can offer something (e.g., “Your birthday’s coming up, here’s a coupon”), but you don’t need to.

The next time these prospects need your product, they’ll be more likely to choose you.

A warning: This is not a "performance" campaign. It's a brand-building campaign. It won’t drive tangible results overnight. In fact, ROI won’t be directly attributable.

However, this campaign will certainly build goodwill and customer rapport—which can lead to improved retention, repeat purchases, and brand affinity in the long run.

My friend, Rob, is the epitome of startup hustle. He translated his intensity from being a 5x Team Canada pro cyclist into bootstrapping a DTC brand called Outway. 

At least once per week he custom designs socks for brands he loves. 

He then pings them publicly on Twitter with the design to prompt them to do a custom wholesale order for their team.

For example, here’s one he did for Canva:

It then led to the Canva team responding positively:

This tactic is an excellent way to:

1. Illustrate the value that the custom order provides. It makes it a lot more real.
2. Approach a brand without being annoying.
   
3. Get both employees and fans of the brand on board.
4. Get exposure in general, as engagement is quite high relative to his account size.
5. Get wholesale leads in the door.

Zapier is the best-known automation platform.

Despite its popularity, many people don’t understand all it can do. It’s a little too multi-purpose for its own good. It's also not known outside of the tech community bubble.

This is why Zapier takes a “back door” approach to SEO.

In other words, Zapier:

• Creates content explaining one of its product’s use cases.
• Example: Using Zapier to automate time tracking.
• Finds popular keywords related to that use case,
• Such as “time boxing” or “Pomodoro technique.”
• Creates content for those keywords, with a link to the explainer content. This link acts as the “back door” to Zapier’s product.
• Zapier’s article on Pomodoro timer apps targets keywords related to the Pomodoro technique, which receive more than 175,000 searches per month. It also links to Zapier’s article about time-tracking automation.

It may seem weird for Zapier to write about the Pomodoro technique. But someone using the Pomodoro technique can be even more efficient by using Zapier.

Using the back door strategy, Zapier can attract a wider audience than if it were to simply target keywords related to automation. Not everyone knows that things CAN be automated.

All kinds of companies can try this strategy but it’s most helpful to those that offer an innovative solution—something that isn’t well-known enough to have many Google searches.

It also works for companies with multi-purpose tools, like Airtable and Notion.

Only 20-30% of members of online communities post and send messages. The rest are either inactive or simply lurking.

Lurkers are NOT inactive. They participate by reading and validating content by liking it. They just don’t post content or comment.

To make your community feel more lively, the biggest lever is to engage lurkers. Not acquiring more members.

Here are six strategies to engage lurkers:

1. Send them a DM. Make them comfortable by starting a casual conversation—for example, ask where they’re based or another easy-to-answer question.
2. Create a space for newcomers. It can be intimidating to jump into a space where people seem to already know each other. Create a group or channel specifically for newcomers. It'll help ease them into your larger community ecosystem.
3. Encourage and celebrate introductions. Create a culture of celebrating introduction messages. When new members are rewarded for participating, they'll likely do it again.
4. Acknowledge first posts. When someone posts for the first time, reach out to thank them for their input. This encourages continued engagement.
5. Incentivize posting. Lenny Rachitsky’s community is rewarded for engaging because he shares the best conversations in his weekly community newsletter. 
6. Allow anonymous posting. Not everything can be discussed with your identity on display. Example: The Superpath community lets people ask for career advice anonymously—in case a coworker/manager happens to be in the same community.

Have you ever fat-fingered "gogle.com" or "dacebook.com?" You probably have and never noticed. Google and Facebook own those domains too.

Typos of your domain likely happen all the time—by customers trying to visit your site and people trying to recommend you. 

For example, Damon Chen’s "testimonial.to" was incorrectly written as “testimonials.to” in a viral tweet. Meaning it didn't get a lot of the traffic it should have.

An easy fix: Buy the most common typo domains—they're normally pretty cheap. Then set up redirects to your website. Simple as that

(Google also does this to prevent fraud. Imagine a fake Google that suggested nothing but scam websites that millions of people visited because of a common typo.)

Two tips to keep in mind:

1. Use Search Console. Look up the typos people enter to find your site. You don't need to buy them all—choose the most common ones.
   
2. Consider popular domain extensions. If your site ends in something like “.io” or “.ly”, it might be worth buying the more common “.com” version that people often default to.

(Big companies generally own most country domains too—apple.ca, apple.co.uk, etc.)

Ever see a social media post that reels you in with a strong hook?

You dive into the post trying to get the finality you’re now craving.

Searching, searching, and… it doesn’t come.

You have to click to their website and parse a 5,000-word essay to get your answer.

This is the opposite of delighting. It’s annoying.

This is also the opposite of “zero-click content." Clicking is a requirement to get value.

Zero-click content gives you value without needing to leave an email or post. Clicking is an enhancement to the experience, not mandatory.

This insight is also zero-click content. You already got value. If you want to learn further, you can click to read the full article from Amanda, but you don't need to.

Being successful in 2022 requires building trust, affinity, and relationships. Zero-click content does that. Tricking people to go to your website does not.

And on top of that, nearly every algorithm prefers content that keeps people on the platform.

Every time I’ve ordered an Apple product has been the same cycle.

Estimated delivery: two weeks

“What! I don’t want to wait that long… Fine, take my money.”

Four days later...

“Oh wow it came so early! Thanks Tim! I love Apple.”

When someone buys something, they expect a certain outcome. That outcome is based on what they’re used to (from life in general), and your marketing promises.

If you achieve it, they’re satisfied.

For example, a hotel room better have a bathroom and bed. If so, satisfaction. If not, fury.

But if I walked in and also saw a fresh bouquet of roses for my girlfriend, I’m now their biggest fan.

Going above and beyond expectations can delight customers. And studies show that delight—not satisfaction—drives brand loyalty. And loyalty drives revenue.

This is likely why Apple uses a worst-case shipping estimate. Most of the time, they delight people. The rest of the time, they purely satisfy them.

Delight your customers and they’ll start shouting your name from the rooftops.

‍Check out Katelyn's full article.

Justin Welsh is a solopreneur who recently clocked $3M in revenue. It’s just him, some tools, and some contractors. 98% profit.

In his LinkedIn audience building course, Justin tells everyone the time of day he posts.

He also tells his students to be there at that time to leave comments.

Because of Justin's 300k+ followers, adding a comment on his post can earn insane engagement and reach. It can even outperform most people's own posts.

Yet at the same time, Justin creates an army of fans that all engage with his posts the moment they're out, thus driving engagement and increasing his following.

Which then makes it even more worthwhile to comment first.

It’s an amazing growth loop—he’s created a win-win relationship with his customers that doesn’t cost anybody anything.

Stock photos could be hurting your conversion rate.

Why? They’re unoriginal and inauthentic.

Often, people have seen the same images way too many times. They associate their boredom with your content—and bounce.

Conversely, unique photos and illustrations feel more authentic and engaging.

But what if you don’t have many original images to use, or the budget to create them?

Consider our AI art–generating overlords, such as DALL-E and Midjourney.

For example, I got Midjourney to generate this image with a prompt of "a room filled with robot monkeys working on computers":

Not perfect, but it’s definitely scroll-stopping and interesting. And I could take a few minutes to tweak it to more of what I was looking for. 

The software company Deephaven recently swapped out the stock images on its blog with DALL-E-created graphics. It cost $45 total (see them here).

It’s worth trying AI image generators like DALL-E if:

• You don’t have the budget or resources to create original graphics.
• Your niche isn’t easy to visually represent—whether because it’s very technical (like software) or because relevant photos simply don’t exist.

Some tips for creating better AI graphics:

• Browse the DALL-E 2 subreddit for inspiration. Most posts include images and their prompts.
• Include stylistic modifiers in your prompt. For example, include the name of a specific aesthetic or artist. Or use phrases like “a film still from [famous movie].”
• Avoid using words/phrases that may violate DALL-E’s content policy.
• Expect to do some post-production work. AI isn’t taking over the world yet. You may need to do some light editing to get rid of nonsensical text or elements you don’t like.

Speaking of which…

The unsubscribe link is ubiquitous. In fact, you legally have to include it in marketing emails.

It also helps keep your list clean, so your emails don’t end up in spam or the promotions tab. (We cover more ways to improve your email deliverability here.)

But some subscribers may not want to permanently unsubscribe from your list. Maybe they just want a break.

For instance, someone who just maxed out their budget buying Halloween costumes and Black Friday deals might want a break from promo emails until after the holidays.

Letting subscribers “snooze” emails is a great alternative to an all-or-nothing approach. Give them the option to hold off on getting emails from your brand, e.g., for a month or two.

Here’s an example from the oral-care brand HiSmile:

Why this is worth testing:

• It may reduce your total unsubscribes.
  
  
• It might give insight into users’ email preferences and habits. If a bunch of subscribers snooze for a month, consider toning down the aggressiveness of certain promotional campaigns (coughBFCMcough).

Sending too many emails can turn your unsubscribe link into your CTA.

But there is a time of year when consumers welcome more emails: Black Friday and Cyber Monday.

A recent study showed that 63% of consumers want to be reminded of BFCM deals by email.

Hold on now. That doesn’t mean we’re telling you to send out multiple daily email blasts during your BFCM promo.

Instead, spread out your communications before, during, and after BFCM.

• Before: Pre-promote your promotion. Use a countdown sequence to build anticipation for your sale—and to be first to mind before the onslaught of BFCM messaging.

• During: Don’t wait until Black Friday to share your deal. Start at least a week early to literally get ahead of the competition. Make sure you’ve updated your site popups and email flows (like abandoned cart discount offers) to reflect your promotion. Once customers make purchases, filter them out from additional BFCM promotional and retargeting campaigns.
  
• After: Make a plan in advance for post-sale content—like product tutorials or gift guides—to provide deeper value as we head into the December holidays. Or highlight your brand’s values, e.g., by sending out a personal message from your founder or sharing your brand story.

Email is still the top channel for convincing someone to buy online—so spend time crafting your holiday sequence to maximize sales and minimize bails (unsubs).

Are you competing against well-known, established brands in search?

Here’s a clever way to use their popularity to your advantage: Create content targeting long-tail keywords about their product features.

You can effectively “steal” your competitors’ traffic. Companies often use a single landing page to discuss all of their products’ features rather than separate pages for each one. By writing content specifically about one feature, you could outrank them.

Take ClientVenue, a project management tool for agencies. ClientVenue targets branded keywords about better-known competitors like ClickUp, Trello, and Asana.

• Here’s a page about Asana’s client portal, which ranks for keywords like “asana dashboard” and “use asana as crm”. The page thoroughly covers Asana’s feature—what users are searching for—but then also explains what makes ClientVenue a better option.

This strategy doesn’t just help drive traffic—it drives high-intent traffic. After all, the people searching for info about a company’s specific feature are generally interested in using it. According to ClientVenue, its page about Asana’s client portal has an 11% conversion rate.

To find long-tail keywords worth targeting:

1. Look up your competitors’ feature pages in Ahrefs or Semrush. Example: If you were creating a new messaging software, you could check out Slack’s features page.
2. Find out the page’s top organic keywords.
3. Look for keywords about features that also apply to your product. If there are any features for which your product is superior, even better—these are the search terms that you should create content around.

Just make sure you tie the piece back to your own product—like explaining why yours is a better alternative. That’ll drive the conversions.

We see it all the time: A startup with a great product but no clear way to bring in recurring revenue.

Everything about your business is going to be tougher if:

• Your product only gets you 1-2 sales over the entire lifetime of a customer,
• It generates relatively low profit, and
• You have a super niche market.

Example: wiener dog ramps.

You can still build a thriving business. But without a way to grow LTV over time, you’ll constantly be on the customer-acquisition treadmill.

Consider these three levers to grow LTV and make your revenue more predictable:

1. Add value through memberships and subscriptions. Peloton is an example: You buy a Peloton bike just once, then pay a subscription to get full value from it by taking classes.
2. Expand your offerings within the current segment. What are some other products your customers would love? Bonus points if those new products have a higher buying frequency than the primary one-time product. Alpha Paw, the company that makes the dog ramps, expanded to sell dog beds, food, and toys.
3. Take your product to new audiences. There might be new-segment opportunities right in front of you. While market expansion won’t increase your LTV, it could be a relatively easy win, since you won't have to build a new product. (You will have to do some rebranding/repositioning, but that’s easier than developing and validating an entirely new product.)

Black Friday-Cyber Monday isn’t for everyone.

If sustainability is part of your mission, it probably doesn’t make sense for you to push a traditional BFCM deal—this is a notoriously wasteful time of year.

Instead of participating in the retail rush, here are three alternative approaches to consider.

• Highlight other brands that are doing good work. Ocean Bottle did this last year in a post supporting businesses like Trap Fruits London, a community grocer, and From Babies with Love, which donates 100% of their profits to orphaned and abandoned children. Build goodwill for your brand that outlasts the holiday shopping season.

• Launch a disruption campaign. In 2020, Allbirds raised prices for Black Friday—and donated the proceeds to Greta Thunberg’s climate movement. REI’s #OptOutside campaign encourages everyone to spend the day outside, not money indoors. They close their stores on Black Friday (but still pay employees). Trade short-term holiday sales for a stronger brand, new, mission-aligned customers, and long-term customer loyalty.
• Celebrate your loyal customers. Instead of promotions to bring in new customers, nurture the relationships you already have. Offer premium services or hold special hours for your existing customers, or consider on-brand sustainable ways to thank them for their loyalty.

94% of global consumers value companies with a strong sense of purpose. If your core values seem at odds with holiday sales, and you choose values over sales, you’ll leave an impression that lasts long past the season.