If you're Notion users like we are at Demand Curve, you have good reason to be excited about Notion Mail's April 2025 launch. It's a sleek email client that works with your existing email accounts, and it has some pretty powerful native AI features.

But what makes this launch interesting isn't just the product itself — we know Notion creates good products — but how it fits into Notion's broader growth strategy: creating multiple entry points into their ecosystem to expand their addressable market.

This approach directly addresses a challenge that successful software companies eventually face: market saturation. While competitors battle for the same users in the project management space, Notion is opening new doors.

Market Signals Point to Saturation

Growth in the project management and personal productivity category appears to be cooling. IDC’s latest Collaboration Applications sizing shows YoY spend expanding 32.9% in 2020, 28.4% in 2021, and just 14.6% in 2022, with a preliminary 13.7% clip for 2023, according to Computerworld’s analysis.

On the ground, public filings tell the same story:

The land-grab days are ending; the hand-to-hand fight for share has begun. Additional market signals reinforce this shift:

• Traffic plateau: Google Trends, App-Store chart logs, and Similarweb ranks point the same way: interest in “Notion” hasn’t cratered—but it also hasn’t broken out since mid-2023. The growth curve is bending horizontal.
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• Competitive intensity: ClickUp, Asana, Monday.com, and Microsoft Loop are all battling for the same enterprise customers with increasingly similar feature sets.

Acquisitions Signal Notion's Expansion Strategy

Rather than simply fighting harder in this competitive landscape, Notion has methodically expanded with strategic acquisitions and product launches:

Each acquisition follows the same playbook: acquire a best-in-class tool, sunset the original service, and relaunch it as a free, independent app that complements but doesn’t require the core workspace.

This pattern reveals a deliberate strategy to create multiple on-ramps into the Notion ecosystem rather than simply enhancing their core product.

The Potential Revenue Opportunity

While Notion Mail is currently free, looking at comparable email clients reveals significant monetization potential:

Notion has already established a precedent for feature-specific pricing with Notion AI, which costs an additional $8/month per user. This suggests an emerging monetization strategy: instead of simply raising core workspace prices, Notion could charge separately for each specialized tool.

If Notion eventually charges just $5 monthly for Mail, $5 for Calendar, and maintains the $8 for AI features—all as optional add-ons to their base workspace—they could potentially 2X their average revenue per user (ARPU) through an à la carte model.

I’ve personally experienced the value proposition. Before Notion Mail, I paid $50/month for Fyxer (month-to-month Professional plan). I’ve since switched to Notion Mail—making their ecosystem stickier while saving monthly costs.

This approach opens up opportunities for Notion and strengthens their ecosystem:

1. Direct revenue potential: Standalone tools can be monetized independently at premium price points
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2. Higher ARPU opportunity: Specialized tools justify higher per-user pricing than general platforms
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3. Increased switching costs: Each additional tool raises the barrier to leaving the ecosystem
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4. Competitive displacement: Replacing point solutions reduces competition without direct confrontation

Creating Multiple On-Ramps for Different User Segments

Notion’s strategy aligns with Geoffrey Moore’s “Crossing the Chasm” framework—but with a twist. Rather than trying to push one product across the chasm, they’re building multiple bridges tailored to different user segments.

While many tech professionals have already adopted project management tools, adoption remains significantly lower outside tech hubs. Nearly a quarter of micro-SMBs still run projects on email and spreadsheets, according to Capterra’s 2021 Project-Management User Survey.

By offering free, standalone tools with immediate utility, Notion reduces the psychological barriers that typically prevent later-stage adopters from trying new productivity tools:

• Email is familiar: Even the most change-resistant users understand email
• Zero switching costs: Works with existing email addresses
• Minimal learning curve: Email UI patterns are broadly understood
• Mission-critical but contained risk: Email is essential but a client swap is relatively low-risk

The Enterprise Trojan Horse

Beyond targeting individual late adopters, Notion’s standalone tools create another growth vector: grassroots adoption within organizations already using competing project management tools.

According to Torri's SaaS Visibility and Impact Report, 69% of tech leaders cite unauthorized tools as a top security concern—indirectly confirming that employees regularly adopt helpful tools regardless of official IT policy.

This shadow IT pattern creates two advantages for Notion:

1. Foothold without displacement: Companies can use ClickUp, Asana, or Microsoft Project for project management while individual teams adopt Notion’s free tools for personal workflows.
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2. Internal champions: As more employees use Notion’s tools, the company builds advocates who can eventually influence broader adoption decisions.

The Macro Context: Changing Work Patterns

Two broader trends likely factor into Notion’s strategy too:

1. The lean-team era: Companies are producing more with fewer employees. Meta cut 21,000 positions in 2023 during its “Year of Efficiency,” yet grew revenue by 16% compared to 2022, according to CNBC.
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2. Growth in independent workers: The freelance economy continues expanding, with over 64 million Americans freelancing in 2023, up from 60 million in 2022 according to Upwork’s Freelance Forward study.

These shifts create demand for lightweight, integrated tools rather than enterprise-heavy solutions—precisely the niche Notion’s standalone apps fill.

What’s Next for Notion?

Given the pattern established, I predict Notion’s next likely move is a video conferencing or screen recording tool with AI integration.

The evidence points in this direction:

• Skiff’s technology already included encrypted video calling capabilities
• Notion’s Special Projects engineering listings mentioned “real-time collaboration and rich media” (since been removed)
• AI email tools like Fyxer already include seamless video meeting assistants that draft follow-up emails based on the meeting notes.
• Calendar (time) → Mail (communication) → Video/Meetings (presence) forms a logical progression

This would move closer to completing Notion’s daily workflow coverage, adding the synchronous layer to their growing stack and feeding Notion AI with valuable meeting transcript data.

For users, the integration would create a compelling workflow: schedule a meeting in Calendar, join via Notion’s video tool, capture AI notes, and link everything to your workspace—all within one ecosystem.

I'd love a Loom-esque asynchronous video recording tool within Notion too. 😉

Takeaways for Companies in Maturing Markets

Notion’s strategy offers valuable lessons for any company facing growth plateaus:

1. Add doors, not just features: When direct competition intensifies, create new entry points that target adjacent, untapped audiences rather than just adding features to your core product.
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2. Build standalone value first, integration second: Ensure each new tool delivers immediate value independently before pushing ecosystem benefits. This lowers acquisition barriers while creating multiple monetization opportunities.
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3. Price like a specialist when possible: Specialized tools can often command higher per-seat prices than general platforms. Consider pricing standalone tools separately to increase overall ARPU.
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4. Recognize where your market sits on the adoption curve: Products designed for early adopters don’t always resonate with the late majority. Different segments require different entry points and value propositions.

The Bottom Line

For founders and growth leaders, the key takeaway is that sometimes the most effective strategy isn’t competing harder for the same customers—it’s finding creative ways to expand your addressable market while creating new monetization opportunities.

What do you think of Notion’s strategy? Would your business benefit from a similar approach? Reply to this email with your thoughts—I read every response.

The largest ski company in the world has completely flipped its business model over the past 15 years.

In 2008, 65% of skiers at Vail Resorts bought single-day lift tickets. Today, 75% of their customers purchase season passes, committing thousands of dollars months before the first snowfall.

This transformation didn't happen by accident. It was a deliberate strategy to address a serious threat to their business: climate change.
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Analysis of 652 sites across the Western U.S. reveals a troubling trend: 81% of ski areas have experienced decreased snowfall since 1955, with almost half seeing drops of 20% or more. Unpredictable snowfall creates unpredictable revenue—a nightmare for any seasonal business.

Hat tip to @sportsball on Instagram for their fantastic data visualization on this topic that inspired our analysis. Check these guys out.

Vail’s solution? Use pricing psychology to drive non-refundable annual season pass purchases.

Since 2010, the company has steadily increased the price of single-day lift tickets to an astonishing $329 per day—nearly triple what they cost just a decade ago. Meanwhile, they’ve kept their unlimited Epic Pass around $1,000 for the entire season.

The brilliance of this strategy is in the mental calculation it triggers:

“If I ski just 3-4 days this season, the annual pass pays for itself!”

This pricing approach presents several advantages:

1. Hedge against uncertain weather: Vail collects payment upfront, regardless of future weather.
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2. Cash flow improvement: The company receives a substantial capital boost before their high-cost operating season begins.
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3. Perceived value: Customers feel like they’re getting a deal, even as they commit more money upfront.

But this isn’t just a ski industry phenomenon. Companies across sectors are applying this same psychological trigger—and we recently spotted a particularly good example.

The "Anchor Shock" Strategy in Action: Screen.Studio’s Clever Pricing

While researching screen recording tools, we stumbled across an example of anchor pricing in action, Screen Studio. Their pricing triggered the same result as Vail's, more annual signups.

Screen Studio's pricing page initially shows a very affordable $9 per month. It looks like a great deal until you notice it's for annual billing. Switch to monthly pricing, and you'll experience the "anchor shock" as the price jumps to $29 per month.

$348 for a year of monthly payments versus just $108 for the annual plan. The math feels obvious—you break even after just four months of use, making the annual plan feel like the only rational choice. (And yes, we became annual subscribers.)

While most SaaS companies offer a modest 15-20% discount on annual plans, Screen Studio's dramatic 3X difference creates a much stronger pull toward annual commitments.

This example prompted us to investigate: How effective is this pricing strategy? To find out, we ran the numbers.

The “Anchor Shock” Math: Why Dramatically Lower Annual Prices Can Generate More Revenue

To understand why companies are embracing this strategy, we created a simple model comparing two hypothetical pricing approaches for a SaaS product:

What happens when 100 potential customers visit each pricing page and we track the revenue from this "month 0" cohort for two years? Let’s examine the assumptions for our model:

Key differences between our two scenarios:

1. Conversion Rate (2% vs. 6%): The Anchor model converts three times more visitors. When a $50/month product is suddenly available for the equivalent of $12.50/month (annual plan), it becomes accessible to a much wider audience. What was previously a considered purchase becomes closer to an impulse buy.
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2. Plan Mix (50/50 vs. 83/17): In the Standard model, we assume a 50/50 split between annual and monthly subscribers (1 annual, 1 monthly). This is conservatively high, and favorable for the Standard model. In the Anchor model, we see a dramatic shift toward annual plans (5 annual, 1 monthly). This shift occurs because the annual discount is so compelling that it’s hard to justify the monthly option.
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3. Annual Renewal Rate (50% vs. 80%): The Anchor model’s annual price ($150) creates much less “renewal friction” than the Standard model’s $500 renewal. At $150, it’s more likely to be approved without scrutiny, while $500 often triggers a “do we still need this?” evaluation.

Now let’s see how these models perform at key stages:

Month 0: Initial Conversion

Right from the start, the Anchor model generates 45% more revenue ($800 vs. $550) due to higher conversion rates and more annual plans.

End of Year 1

By the end of the first year (including renewals), the Anchor model has generated $1,950 compared to the Standard model’s $1,350—a 44% advantage.

End of Year 2

After two years, the gap widens. The Anchor model produces a cumulative $2,530 versus $1,575 for the Standard model.

That’s $955 more revenue from the same 100 visitors—a 61% increase—despite charging 70% less for annual plans ($150 vs. $500).

It’s important to note that our model only follows the initial cohort from Month 0. In reality, these effects would compound month over month, year over year, as each new cohort follows the same pattern.

Want to play with the numbers for your business? Reply to this email and we'll send you the full editable model.

Why The Anchor Shock Strategy Works

The Psychological Principles at Work

This strategy leverages several cognitive biases:

• Price anchoring: The high monthly price makes the annual price seem like a bargain by comparison.
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• Loss aversion: Once customers do the math, choosing the monthly option feels like “losing money.”
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• Future discounting: Most people overestimate how long they’ll use a product, making the annual commitment seem like an even better deal.

How to Implement the Anchor Shock Strategy in Your Business

There are two primary ways to implement the anchor shock pricing strategy:

1. Increase your monthly price while keeping your annual price stable (if your monthly plan is currently underpriced).
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2. Decrease your annual price while keeping your monthly price stable (if your monthly price is already appropriate and you have margin to spare on your annual plan).

Either approach can work—the key is creating a ~3X differential between the 12 month total cost of your annual and monthly plans.

Beyond that core principle, here are specific implementation tips:

1. Set your monthly price point strategically

This becomes your anchor—the reference point against which everything else is judged. Don’t be afraid to set it higher than you might normally think.

2. Create a large gap to your annual plan

Instead of the typical 15-20% annual discount, aim for a 65-75% difference when calculated on a monthly basis.

3. Lead with the annual price (shown monthly)

This is critical: On your pricing page, show the monthly equivalent of your annual plan FIRST. Seeing the lower monthly price first is what sets the psychological hook.

4. Test different gaps

While 3X appears to be a sweet spot, every business is different. This is something you can A/B test relatively quickly to see how the math works for your specific audience and business model.

5. Consider adding a premium tier

This further enhances the perceived value of your annual plan through comparison, making it look like the reasonable middle option. Screen Studio also has a $229 "Pay Once" option, which also makes $108 feel like a great deal.

Industry Examples Beyond SaaS

Online Courses:

• Monthly access: $49/month
• Annual access: $199/year ($16.58/month equivalent)
• The pitch: “Access all courses for less than 5 months’ worth of the monthly plan!”

Coaching Business:

• Pay-per-session: $299/session
• 12-session package: $1,199 ($99.92/session)
• The pitch: “Book a 12-session package and save 67% per session!”

When It Might Not Work

While the Anchor Shock strategy has proven effective across many businesses, it may not be right for every situation:

• Low retention products: If your product has inherently low retention regardless of price, the annual renewal advantage may not materialize.
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• Premium positioning: For luxury or high-end products, dramatic discounts might undermine perceived value.
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• Complex pricing structures: Products with multiple tiers, add-ons, or platform pricing (like HubSpot...sheesh) may find it difficult to implement consistently across their pricing matrix.
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• Long sales cycles: Enterprise products with lengthy approval processes may not see the same impulse buying effect.

Final Thoughts

The Anchor Shock strategy challenges conventional wisdom about maximizing revenue per customer. By optimizing for conversion and retention rather than unit economics, companies can achieve significantly higher overall revenue.

Whether you’re running a ski resort facing climate uncertainty or a SaaS startup looking to improve cash flow, consider experimenting with this approach. Your customers might thank you for the perceived deal, while your business benefits from higher conversion rates and predictable revenue.

AI increasingly dominates the performance of ad channels.

These days, the optimal targeting strategies mostly let AI do the heavy lifting.

You feed Meta the copy and creatives, and it figures out who to show it to.

Which makes creatives by far the most important variable to test.

But you also don't want to waste money testing subpar creatives either.

So you might as well steal the creative ideas from others.

There are a few ways to gather inspiration:

• Creative inspiration tools: Tools like Foreplay and Atria let you browse a big library of ads.
• Ad channels themselves: The Meta Ad Library and LinkedIn Ad Library let you peak at ads that any company is running.
• Social media: Sometimes, the best inspiration organically pops into your social feed.
• Databases and galleries: Random sites have created databases of ads.

Let's dive into each of those now:

Creative inspiration tools

We'll start with creative inspiration tools because they help you:

• Discover great ads either organically or by searching
• See their accompanying ad copy, landing page, and whether they're still running that ad or not (a good signal it's working)
• Save great ads you stumble upon into collections (aka "boards").

You can then use those to inspire yourself, your team, or your clients.

Here are the two tools we recommend:

• ​Foreplay: The tool we use internally with our agency to gather inspiration to use internally and to share with clients.
• ​Atria: A competitor to Foreplay with some analytics tooling (for more $).

Here's a walkthrough of Foreplay from our in-house creative, Joey Noble:

Meta and LinkedIn Ad Libraries

Here are the links to the ad libraries:

• ​Meta Ad Library​
• ​LinkedIn Ad Library​
• ​Reddit Ad Library​

These tools let you search for the ads being run by specific companies.

Here's a walkthrough from Joey of how to do just that:

And, of course, if you decide to use Foreplay or Atria, save any great ads you find to your boards. If not, you can also save them to a swipe file, notion, google drive, or whatever else you may use.

Social media

How to tell you're a real marketer:

You stop to watch the ads as you browse social media. AND you save the ones you find interesting.

Whenever you're scrolling through Instagram, TikTok, LinkedIn, YouTube, or wherever, take note of an ad that:

• Catches your attention
• Makes you stop scrolling
• Keeps you watching until the end
• Has you questioning whether you should click or not
• Or, is just creative or interesting

Then, you can save the ads to Foreplay for future reference. You do that by forwarding the ad to the Foreplay Instagram account (assuming you linked your Instagram to your Foreplay account).

Note: I apologize in advance for the search results that come up when you search "foreplay" on Instagram 🙄.

Databases and galleries

Various websites or influencers out there have curated ads:

• ​Adfolio: Database of great b2b ads.
• ​Ads of the World: Ads from big brands.
• ​Commarts: Ads from big brands.
• ​The Ad Professor: An influencer who shares a lot of ad inspo.
• ​Copywriting Examples: Great repo from Harry Dry!

I also have some curated ads you can see here:

• ​X vs Y ads​
• ​Ugly Ads​
• ​Top KitKat Ads​
• ​Top Vintage Car Ads​
• ​Top McDonald's Ads​
• ​Top Surreal Ads​

Some quick ad creative takeaways

Here's some rapid-fire advice:

1. ​Hooks are the most important. People hate ads in general. So you better intrigue them as fast as possible.
2. Don't make people think. People have zero patience for confusing ads.
3. Don't be fancy. Simple, clean, & straightforward is almost always best.
4. Try not to be a “creative copywriter.” You're not trying to win an award. You're trying to sell a product.
5. Be novel/quirky. Peculiarity often stops the scroll.
6. Leverage culture. Familiarity, topicality, and relevance help.
7. Get in the mindset of the audience. The best ads often come from noob ad makers with an iPhone and an intimate understanding of:
   1. Who they are
   2. What problems they're struggling with
   3. What they're worried about
   4. What their selfish desires are
   5. What they care about
8. Don't talk about you, talk about them. Make them the hero of the story. Your product is the lead supporting character.
9. Kill your darlings. Ruthlessly cut meaningless words or elements that don't add to the value of what you're saying—even if you like it.

Let others make your ads more efficient

Don't create in a vacuum.

Finding inspiration should always be a part of your creative process.

Need help from a growth strategist?

As part of the natural rhythm of work life, some of our incredible team members eventually move on to new adventures.

​Antoine is doing just that—going out on his own to pursue freelance growth strategy and advisory work.

If you're in need of early-stage growth support, Antoine is your guy:

• He’s a rockstar strategist with over 10 years of experience growing both bootstrapped and venture-backed companies.
• He’s already helped take 2 SaaS startups from early-stage to acquisition, and now he’s looking to bring that same magic to new projects.
• He’s currently taking on just 2 new clients.

He typically offers this for $7,000, but is offering a giant 50% discount for the DC audience. Work with him for only $3.5k.

​Check out his website, or book a call with him directly.

Churn kills a lot of products.

Acquiring new customers or leads is often linear (you gain X customers per month because you spend $YYYY on ads).

Churn, however, is often exponential (you lose Y% per month).

You completely stall out when your churn = your new acquisition.

For example, if you:

• Add ~100 customers per month, and
• Lose ~3% of your customers each month due to churn

You'll completely stall out once you have ~3,333 customers.

Here's a chart visualizing this "Growth Ceiling."

Ways to prevent stalling out and keep growing?

• Reduce churn (better product, better onboarding, etc)
• Crank up acquisition (more content, more ads)
• Make your product more viral

Let's focus on how to make your product more viral

A truly viral product grows itself—each new customer refers one or more other customers.

If you can achieve that, you have a completely self-sustaining growth engine where each user leads to another user which leads to another user (and so on).

This growth is typically measured by the "viral coefficient"—the average number of new users each current user brings in. If this coefficient is greater than 1, you're experiencing viral growth.

Here's a nice graph showing growth over time based on viral coefficients of 0.8, 1, and 1.2. As you can see, it goes wild once you go over 1.

(You probably heard a lot about the R factor during COVID, this is the same thing, except for product growth, we usually call it the K factor)

Virality makes your acquisition efforts easier

It drastically reduces your customer acquisition costs and accelerates your growth, creating sustainable momentum that ads alone can't achieve.

Imagine two scenarios where it costs you $50 to acquire each new customer:

1. Each new customer refers 0 new customers. To scale you need to keep spending $50 per customer—which will break because as you scale your CAC will generally increase as you target colder and colder audiences.
2. Each new customer refers 2 new customers. Therefore, it costs you ~$16.67 per customer because of the 2 free referrals. You can push ads much harder and have room to scale (particularly if those referred customers also refer customers).

Cracking virality is huge.

The two types of virality

One last stop before the actionable tips. There are two types of product virality:

#1. Internal virality: The product spreads from person to person in a company.

Design products that naturally spread within an organization—tools like Slack, Notion, or Figma achieved massive internal virality through seamless user adoption as one user in an org invites other users in the org.

#2. External virality: The product spreads from person to person across different companies.

Tools like Calendly or Typeform spread externally because users naturally send their branded links to new, external audiences.

We'll talk about ways to achieve both.

Viral products aren't built by accident—they're engineered.

Here’s how to give your product the best shot at organic growth.

1. Embed social features directly into your product

The best viral products are inherently social, and the user cannot get value from the product unless shared with someone else. Examples include:

• Calendly: People can't book unless you share your Calendly.
• Figma: You can't share a design or collaborate without sharing your Figma.
• Loom: You can't easily share your video without sending the Loom link (I mean, you could download it and send it, but the easy sharing is the real value prop of Loom)
• Dropbox: To get the most value, you need to be able to share the files.

When you design your product, consider ways to make it so the user can only really get full value by sharing it—even if it's not the core use case.

For example, Foreplay made a secondary product use viral.

Foreplay lets you browse ads that other advertisers run and save them to boards. It's super handy just for gathering inspiration.

To make it more viral, they also make it easy to share the boards you create and share individual ads you find and live on Foreplay-hosted and branded domains.

Here's an example of a board we made with AG1 ads:

2. Remove friction from sharing

Every extra step it takes to share kills virality. Aim for one-click sharing.

Some quick ideas:

• Ever-present obvious CTAs to share.
• Give options for sharing (links, emails, text, social)
• Auto-populate sharing messages to reduce cognitive load (e.g., pre-written referral messages).
• Make it free or really cheap to share

On that last point, Kyle Poyar gives some great ways to make it seamless to get new users in without it immediately costing the sharer money:

3. Remove friction from joining

Every extra step it takes for the referred user to get in and get value kills virality.

Some quick ideas:

• Have generous free tiers or free trials so people can instantly use it.
• Make it so they can get value without needing to create an account, but if they want to take action, they have to create one (like Figma lets you view a file, but if you want to comment or edit it, you need an account)
• Google/Facebook/Apple/LinkedIn account creation so it's quick and easy.
• Have templates and opinionated defaults to make onboarding easy.

4. Brand your product's outputs

When someone shares something from your product, make sure to take the opportunity to make yourself known:

• Add a "Created/Made with" badge. Note: a premium tier could involve removing that branding (like Tally, Typeform, Webflow, etc)
• Host the output on your domain. Examples: Notion, Webflow, Calendly, Foreplay, Typeform.
• Add your watermark when they export it. For example, when you download a video from TikTok it automatically adds TikTok branding:

5. Incentivize referrals

Sure, the best is when people share your product just by using it or because they can't shut up about it.

But with the right incentives, you can:

• Push people over the hump who wouldn't otherwise share
• Turbocharge the rate at which people share

Here are a few ways to incentivize referrals:

• Increase usage limits (more storage, more time, more whatever)
• Free product
• Free bonus incentives (swag)
• Contests
• Free credits (ex: supercharger credit
• Amazon gift cards or straight-up cash

This can either be with the typical referral or affiliate links, or you can build it into the product.

For example, testimonial.to shows its branding on free tiers.

On paid tiers, you can decide to remove the branding, OR you can keep it, but by doing so, you get 30% of the referred revenue from people who click it.

6. Give fun reasons to share

Rather than sharing the product, give users a compelling reason to share something about your product.

• Create badges, leaderboards, streaks, or awards users can share on social media or their LinkedIn profile. (Duolingo’s streaks, HubSpot’s certifications)

• People love to learn about themselves and share things that are core to their identity. Use data you have about the users to create shareable content. Think Spotify Wrapped:

7. Strategically prompt happy users to share

YouTube annoys the hell out of me.

It asks me to upgrade whenever I'm going through the Google 2FA flow—which is exactly when I have zero patience to consider upgrading and just want to log into to finish the task I'm focused on.

Asking for referrals is similar.

Don't ask whenever a user is in the middle of something.

Instead, do it after they've completed a big milestone where they're probably stoked.

8. Surprise and delight users

If you surprise and delight a customer, they will likely share their excitement.

Chewy, the pet food brand, did this best.

Here are insights shared in Marketing Examples:

"Every customer is welcomed with a handwritten card reminding them to call anytime:

They employ 100 artists whose sole job is to paint customers' pets. The portraits are then mailed to unsuspecting customers:

If they hear about a pet passing away, they'll send a bouquet of flowers and a condolence note:

And if you buy the wrong dog food, customer service will tell you:

Don’t worry about returning it, we’ll refund you, just donate the item to a pet shelter"

Not only does this build insane brand loyalty (in a commoditized market), it is also very likely someone will share these stories with friends and on social.

Quick takeaways for virality

• Try to make your product inherently viral.
• Remove friction for people to share and use it
• Brand your product's outputs
• Incentivize referrals
• Give fun reasons to share
• Prompt happy users at the right time
• Surprise and delight customers

Cold emails and DMs are getting damn near constant.

Our brains are INCREDIBLY good at quickly identifying it as spam and:

• Ignoring
• Archiving
• Reporting

So here’s a bunch of tactical ways to not be ignored (and at the end, I’ll share some of the most over-used tactics that people still recommend):

Trick #1: Make it warm

If you got a personalized message from your favorite founder, author, influencer, or celebrity, you would welcome it, read it, and happily respond.

And you’d be extremely forgiving.

Here’s how to make it warm:

1. Produce a lot of free content on LinkedIn, Twitter, newsletter, YouTube, podcast, etc.
2. Then engage with people who engage with you. Engage with others, writing and commenting on relevant posts in your niche.
3. Eventually, DM them a personalized message to get to know them, give them a free resource, or pitch an offer (that you know they’ve likely had some exposure to).

Your response and success rates will be WAY higher, and you’ll be burning far fewer bridges.

Trick #2: Short and simple

I can immediately tell it’s a cold email when I see 100+ words, and it's all perfectly formatted.

The cold emails I’ve actually responded to?

• Short
• Simple
• Casual
• To the point

Here’s a cold email we received from Sponsy that led to us (and several other newsletter operator friends I know) becoming a customer:

Here’s what it does well:

1. It’s three short sentences and gets to the point quickly.
2. It doesn’t try so damn hard to fake a connection.
3. It’s focused on my problems and how they can solve them—not about how great they are.
4. It’s well-targeted. They knew we had newsletter sponsors, and I likely had those problems before sending it.

Trick #3: Put in the work

Our top-performing cold outreach campaign for a client was directly a result of putting in the work before emailing people.

Our client allowed WordPress sites to create "members only" content (like Substack does now).

The most likely person to want this? Someone already using a competitor to run a membership program on their WordPress site.

What we did:

1. Paid for scrapers and VAs to go through lists of WordPress sites that sold memberships and label them based on the competitor they were using.
2. Researched people's top objections about each competitor.
3. In our emails, we highlighted those headaches and how our client's tool would relieve them.
4. We offered a free migration (because no creator wants to deal with the headache of migrating tools).

Our response rate was nearly 80%. And we booked tons of sales demos.

Trick #4: No links

Here’s an email I just got that has several problems:

• It doesn’t know my name, so it just put it blank. So the opener of “Hi ,” makes it very clear it’s templated.
• It’s from outreach@ and is from the Outreach Team… talk about personal
• It’s all about them them them them—it provides zero value
• It’s sent from their actual domain—meaning if I mark it as spam it can ruin the reputation of their entire domain.
• Lastly, it has not one but two links

Why are the links an issue?

Well, for three reasons:

1. The first link is not something we use for anything—so it's a red flag.
2. Email providers (Google, Microsoft, Yahoo) are savvy that cold emailers add links. Adding links can ding your email reputation—especially when you’re sending a ton of them
3. It’s immediately obvious that it’s cold outreach spam.

Quick tips

• Write like you would to your friend or partner.
• Make it about them and their problem.
• Personalize with variables that matter—like the tools they use or the problems they're experiencing.
• Don't just spray and pray. Fewer, better-targeted emails.
• Show it to a friend, partner, or family member for their honest feedback on whether it "smells" like a cold email.
• Send using a different domain—so you don't accidentally destroy the reputation of your real domain.

Tired cold outreach tactics

Here are some of the top cold outreach tactics I see constantly that will make people ignore you or mark you as spam.

#1. The cringe/forced personalization

The opener to Kevin about his new role at DC is so forced, given the subject:

Another classic is the fake restaurant recommendation in the recipient's town, which is just one of the top restaurants on TripAdvisor.

It's very strange to get someone in Ann Arbor, Michigan, recommending a restaurant to visit in Victoria, BC.

#2. The "reply" or "forward" subject line

You've probably seen someone recommend writing a subject line with a "Re: " or "Fwd: "

I imagine this greatly increases the odds you open the email.

But at what cost?

Having them realize your first interaction with them was a lie?

#3. The horribly targeted

This email was quite frustrating:

Here are two reasons it's terrible:

• Its subject line is horribly clickbaity and deceiving.
• We very clearly have a website, yet he's claiming we don't. It would not take much effort to realize we have a Webflow website.

#4. The fake personalized loom video

Here, the person records one Loom video pitching their product.

But to make it look personalized, they cut it so that they're looking at the homepage of your website—maybe even fake scrolling through it.

The best was when I got a video like this from someone I've met before.

He could have just sent me a WhatsApp message, but instead, I got a cold email from him that was clearly fake, which made me instantly lose respect for them.

Be useful and real.

Most of this advice comes down to this:

• Don't deceive people. Be real with them.
• Don't do forced personalization. Only do it if it makes sense.
• Don't spam people. Try only to contact people who need your product.
• Don't just talk about how great you are. Focus on their problem.
• Don't spray and pray. Be more targeted and build relationships.
• Don't write an essay. Short, simple, to the point.

Most people who want to build an audience won’t try.

Most who try won’t for long.

What’s holding them back: Being scared to start and sticking with it.

The fear comes from a variety of sources:

1. Imposter Syndrome

70% of people feel like they’re not good enough or that they’re just pretending to be competent, according to a study published in 2021.

They’re worried about sharing their ideas and having someone expose them for the incompetent fool that they are.

Competent experts are more likely to experience imposter syndrome partly due to the…

2. The Dunning Kruger Effect

The less you know, the more confident you are:

An expert knows there’s a lot that they don’t know and can think of various people who are better at those things, so they become less confident in their abilities than the complete amateur who doesn’t know enough to realize they know very little.

It’s a dangerous combo when it’s combined with…

3. The Curse of Knowledge

“Yes, but I don’t have anything interesting to say.”

When you’re an expert who’s been doing something for years, and you’re surrounded by people who have also done that thing for years, it becomes incredibly hard to recognize how much valuable knowledge you have that others wish they had.

For example, one of my friends has worked with Dr. Andrew Huberman, Sam Harris, Dr. Rhonda Patrick, Dr. Peter Attia, and Shane Parrish to grow their audiences and increase the revenue they earn from their businesses.

The above quote was what he said to me when I encouraged him to start posting online.

A marketer with 10+ years of experience working with some of the biggest creators in the entire world, and he thinks he has nothing to teach people.

We need more people like him sharing their knowledge, not 20-year-old influencer wannabes sharing lists of free AI tools.

Lastly, we’re all scared to put ourselves out there because of…

4. The Spotlight Effect

We all feel that everyone is paying attention to us. If we mess something up, everyone will notice and care.

The reality is that everyone is too busy worried that you will judge them.

Because of these, people get stuck in the research and prep phase

Here are the reservations people typically have at first

1. “I don’t have anything valuable to say”
2. “I don’t want people to judge me”
3. “I don’t know what tools to use”
4. “I don’t know what to write about” (← the major focus of the rest of this article)

You need to muscle through the first two by reminding yourself of the 4 psychological biases above. They’re ingrained into us. Even when you’ve been doing it for years, you’ll still have to fight them off occasionally.

The others we’ll dive into separately:

“I don’t know what tools to use”

Researching tools feels productive. And it’s a lot easier and less scary than actually doing the work.

This is why people love nerding about productivity tools and systems because it's a way to procrastinate in a way that feels productive.

In reality, the only tools you need to get started as a creator are:

• A social media account
• An internet connection
• A smartphone or computer

You don’t need the ultimate productivity system. You can write directly in the app and record video and audio using your smartphone.

That being said, here’s the Audience Building Tool Stack I recommend.

“I don’t know what to write about”

A content creator rarely starts with the perfect idea.

It’s very similar to startups. Most successful startups are not:

• Selling the same product they started with
• Targeting the same market they started with

For example, Slack started as a video game. After years of development, they scrapped the game and turned the in-game messaging system into a product.

Airbnb was a marketplace for finding places to crash during conferences where you’d sleep on an air mattress on the floor (hence Airbnb). Hell, Airbnb even sold presidential breakfast cereal:

As for content creators:

• Justin Welsh started with software sales advice and now sells the dream of solopreneurship.
• Ali Abdaal helped people get into medical school, then did MacBook reviews, then did investment advice, and has settled on being a productivity expert after researching how to create content efficiently.
• Sahil Bloom started with nuanced finance discussions and now talks about family and living a “high-performing, healthy, and wealthy life.”
• Katelyn Bourgoin was sharing general marketing advice when she realized she was really interested in the psychology behind why people buy. So, that became her entire focus.

Just like I somehow became obsessed with How to Write Hooks while creating startup growth content on LinkedIn.

So, in short:

Get f*ckin’ going, you’ll find it on the way

Imagine you were 18 years old and refused to work until you knew what you wanted to do for the rest of your life.

You’d likely be homeless (or a pain in your parents' ass) and never work.

Instead, follow your interests until you find something you want to explore deeply—the same applies to startups.

You don’t need to be an expert in it; you can become one by obsessing over the topic for months and months.

That being said, I have an article on choosing a topic you can monetize.

You’ll get better with consistent practice

In 2007, a struggling digital artist from South Carolina named Mike Winkelmann was frustrated with his poor drawing skills. So, he issued himself a challenge:

→ Post 1 new piece of unique art online by 11:59 PM Eastern Time.

No excuses:

• He did it on his wedding day.
• He did it when he was deathly ill and could barely move.
• He did it even on the days his two children were born.

For years, this challenge was purely a means to improve his skills as an artist and to get attention to his work so he could do commissioned art pieces for people.

His first pieces are objectively… terrible:

But after consistent practice…

The result?

On March 11th, 2021, Mike Winkelmann, aka Beeple, made history. He sold an NFT of the first 5,000 pieces of art he made this way for $69,346,250. It was the second most expensive piece of art from a living artist ever sold.

His 6,000+ pieces of art are documented proof of his development as an artist over 17 years.

His strategy worked well for a few reasons:

1. It forced him to create art every day. The hardest part of being a creator is getting your ass into the seat. This forced him to do it.
2. It forced him to keep expanding his skill set to stave off boredom. He went from pencil drawings to 3d renderings.
3. Posting every day gives him the opportunity to create culturally relevant and timely art—art that can strike a chord immediately as it enters the Zeitgeist.
4. He could be known for something. He’s the guy who creates weird, culturally relevant art each day.
5. It gets easier every day. With every piece of art, he’s adding to his catalog of assets that he can use in future pieces. If he creates Elon Musk or Sam Bankman Fried one day, he can re-use them in the future. He has systems, presets, and templates that make creating complex art way faster and easier.

Frameworks to get started

Sure, it’s easy for me to tell you to get started, but here are some frameworks to make it easier to figure out what to write about:

• Explain something you’ve explained 3 times or more recently
• ​Tell stories from your life
• Write down whatever interests you lately. Your latest rabbit hole.
• Something you just learned.
• A problem you just dealt with at work
• ​An analysis of one of your favorite books, companies, styles, etc.
• ​Create lists of your favorite books, podcasts, tools, and resources
• ​Actionable step-by-step on how to do parts of your job
• ​Share a meme that made you laugh out loud
• Issue yourself some sort of challenge. For example, Beeple’s daily art or Soren Iverson’s daily parody UI:

Make sure to work on your copywriting

You must be a sharp copywriter for your content to perform.

Here are a few resources I’ve created to help:

1. ​10 Ways to Write Hooks. I’ve studied hundreds of viral hooks and found 10 fundamental ways to hook people.
2. ​The 10 types of posts and how to use them. Use these to systematize your content creation process.
3. ​10 Copywriting Tips. One of my top articles and LinkedIn posts.
4. ​7 Copywriting Frameworks (with cheatsheet). So you don’t have to start from scratch; these frameworks make “fill in the blanks.”
5. ​An analysis of 12 ways to hook with Thumbnails. A hook can be an image, too.

Just don't use reading these resources as an excuse to not Get F*cking Going right now ;0

First, a confession: I'm not a designer by trade. I've picked up these principles over years tinkering in Figma, Webflow, and countless marketing automation tools, testing what works and what doesn't.

The high-stakes reality of cold outreach

When you're doing outbound sales as an early-stage startup, here's what typically happens:

1. You spend hours crafting the perfect cold email
2. If it resonates, the prospect clicks through to your website
3. In under 10 seconds, they decide whether your company is worth their time

This critical 10-second window is where many startups unknowingly lose potential customers—not because of their product or offering, but because of poor visual hierarchy.

What is visual hierarchy?

Visual hierarchy is how all the pieces of your website are arranged and styled to guide visitors' eyes in a specific order. It uses size, color, contrast, spacing, font choices, weight, and even movement to tell people what to look at first, second, and third—like creating a roadmap for their attention.

When done well, your visitors seamlessly absorb your value proposition and know exactly what action to take. When done poorly, they feel confused and bounce.

Real-world examples: A respectful analysis

I recently received cold emails from two companies that successfully got me to click through. Both are likely doing great work (kudos for getting the cold email opened in the first place!), but their websites could benefit from some visual hierarchy adjustments.

Note: This analysis isn't meant to reflect negatively on these companies whatsoever—I'm merely pointing out potential areas for improvement that could boost their already successful outreach efforts.

Company #1

While the headline is really clear and outcome-focused, there are a few hierarchy issues worth addressing:

1. The second line is hard to read against the gradient backdrop
2. The embedded video creates a second hero message that pulls attention away from the main header
3. The high-contrast white cards below compete for attention with the primary CTA

The result: I feel visually confused about what I'm looking at and where to focus during those critical first seconds.

Company #2

While this site looks cleaner at a glance, the visual hierarchy can be improved:

1. Social proof logos placed under the hero header disrupt the typical flow
2. Testimonial section is placed before I understand what the product is
3. No UI shots to help the viewer glean what the company does
4. Long-form paragraph text is hard to scan

The result: I find my eyes bouncing around this page, comprehending very little about the problem they solve and how they solve it.

The fix:​
Here's how I would fix this landing page in 5-10 mins, without changing the copy and messaging.

Here's a full video of me editing the new landing page, step by step.

Four principles any non-designer can implement today

1. Size = Importance

The largest text should be your most important message. Your headline should be the largest, followed by subheadlines, then body copy.

2. Contrast creates focus

Elements that stand out visually get noticed first. This applies to color (bright vs. muted), size (large vs. small), and even spacing (isolated vs. grouped). Use contrast to highlight what you want visitors to see first.

3. One primary message per section

Each section should direct users toward a single key takeaway. Multiple competing messages decrease comprehension.

4. Put your product or UI front and center

Visitors want to see what they're getting ASAP. A well-placed product or UI shot can communicate more than paragraphs of text.

For SaaS founders, if you don't show your UI, I assume you're hiding it because it's bad. I'll bounce 99% of the time if there's no UI on your landing page.

The 10-second test anyone can run

1. Show someone your homepage for exactly 10 seconds.
2. Close it and ask:
   • What does this company do?
   • Who is it for?
   • What action were they supposed to take?

If they can't answer clearly, your visual hierarchy likely needs work. Lack of clear value prop messaging may also be the problem. If you need help with copy and positioning, check out the Demand Curve Growth Program.

BONUS TIPS:

Use Templates (the shortcut to good design)

Imagine going to your first guitar lesson and your teacher tells you to compose an original song. You'd be lost – you don't even know the basic chords yet! That's what it's like trying to build a website from scratch without being a designer. Start by using templates (like beginners play other people's songs). Master fundamental design principles before you consider breaking them.

1. Find a template on Figma, Webflow, or Framer that's directionally aligned with your brand
2. Use it as the base for how you lay out content on your site
3. Change as little as possible (seriously)

Why not change it? Here's another analogy. If I took "Game of Thrones" and started adding random characters or changing major plot points without being a seasoned writer, I'd likely ruin what made it great in the first place.

The same applies to website templates. Professional designers have already solved visual hierarchy problems—trust their expertise. Slot your story into their framework.

Another way to do this is to find a company that has great visual hierarchy and model after them. Take Attio, today's sponsor, their website demonstrates all of the design principles discussed above.

Pro Resource

Check out Relume (relume.io). They have a massive Figma library with hundreds of website components. The components offer a starting point that you can apply your brand colors, font, and copy to.

Remember, the goal isn't to reinvent design—it's to communicate clearly so your potential customers understand your value proposition.

These principles apply beyond websites

If you were wondering, yes, visual hierarchy applies to all your content—emails, pitch decks, ads, resumes, and social posts. Clear visual hierarchy helps people understand your message faster, regardless of the medium.

Before you blame your cold email copy or offer, run a critical eye over your website's visual hierarchy. This simple check could dramatically improve your conversion rates.

For more tactical content like this, follow me on LinkedIn.

—Kevin

Last week, we spoke with Ash, founder of Auggie, for what was supposed to be a quick interview about her growth strategy. Instead, we discovered something far more valuable: a case study in how to spot and capitalize on obvious-but-overlooked problems.

In less than a year, she built a $20K/mo business that's already profitable—all by solving a problem so obvious that when she explains it, the most common reaction is: "Wait, that didn’t exist?"

The insight that sparked her business? Women were filling pantyhose with rice to simulate breast implants before committing to a $10,000 surgery.

When DIY Hacks Signal Business Opportunities

Back in 2022, Ashleigh (a chemical engineer, ex-Deloitte consultant, and former tech CEO) was getting ready for a wedding with a friend who had recently gotten breast implants. When she asked how her friend had chosen her implant size, the answer shocked her.

“I used the ‘rice sizer’ method.” Meaning, she filled pantyhose with RICE, converting cups to CCs to create DIY implant sizers at home."

While this method is fairly common, and even recommended by some surgeons, Ash with her chemical engineering background, promptly went home, did an experiment, and confirmed that the packable density of rice is 18-20% different from medical-grade silicone. So women who are using the rice method for sizing, are getting a false sense of feel.

Ash discovered that breast implant manufacturers already make professional sizers, but they're only available to surgeons. Women reported feeling rushed using the in-office sizers during a 15-30 minute try-on during consultations.

That's when it clicked: women need "Warby Parker at-home glasses try-on for boobs!"

Ashleigh launched Auggie—a rental service letting women try different implant sizes at home for 7-14 days with their own clothes. Within 10 months, Auggie hit profitability, sold over 1,000 units, and collected over one hundred 5-star reviews.

The most surprising outcome? Some women try Auggie sizers and realize they love their natural breasts—saving them from a surgery they might have regretted.

Three Types of Innovation Opportunities

Auggie's story illustrates that profitable businesses don't require groundbreaking inventions. Founders find white-space in dozens of ways—new tech, fresh distribution channels, quirky brand twists, and everything in between. I’m going to spotlight three high-leverage plays to turn scrappy ideas into real businesses.

1. Product Innovation​
   Creating something truly new that solves an existing problem in a novel way.
   ​
2. Business Model Innovation ​
   Taking existing products and reimagining how they’re sold, distributed, or monetized.
   ​
3. Branding Innovation​
   Taking commodity products and injecting personality, purpose, and premium positioning.

Think of these as “lenses,” not firm boxes. A single startup can, and often does, use more than one at the same time.

Auggie is fascinating because it's a great example of a business model innovation with slight product innovations.

Ashleigh’s innovation wasn’t being the first one to create implant sizers, she worked with a medical device manufacturing company to improve an existing technology, and then created a novel rental service that made them accessible directly to consumers. By improving and productizing an existing technology, she accelerated her time-to-market (and profitability).

Innovation Examples

Let's explore three high-leverage approaches to turn scrappy ideas into real businesses:

You'll notice that many of the examples below don't use just one innovation type exclusively. For example, Allbirds combines product innovation (sustainable materials), business model innovation (direct-to-consumer), and branding innovation (eco-friendly lifestyle positioning) to create their competitive advantage.

Product Innovations

Product innovation means creating something truly new that solves an existing problem in a novel way.

Technological Breakthroughs: Creating something that wasn't possible before.

• Example: ChatGPT enabled natural language conversations with a large language model, creating an entirely new way for humans to learn, create, and do work.

Significant Improvements: Making existing products dramatically better.

• Example: Love em or hate em, Tesla transformed electric vehicles from limited-range novelties into high-performance cars with superior range and performance.

New Combinations: Combining existing technologies in novel ways.

• Example: Peloton combined stationary bikes (which had existed for decades) with streaming technology and social features to create a new home fitness experience.

Business Model Innovations

Business model innovation takes existing products and reimagines how they're sold, distributed, or monetized.

Subscription Transformation: Converting one-time purchases into recurring revenue models.

• Example: Spotify transformed music consumption from purchasing individual albums or songs to a monthly subscription for unlimited access, changing how people consume music.

Rental Transformation: Taking products traditionally purchased outright and offering them as rentals.

• Example: Rent the Runway turned designer clothing from an expensive purchase into an affordable rental, making luxury fashion accessible to a much wider audience.

Professional-to-Consumer Bridge: Making tools or services only available to professionals accessible to consumers.

• Example: Canva made professional-level graphic design accessible to everyday users without the steep learning curve of Adobe software or the need to hire a designer.

Marketplace Creation: Connecting buyers and sellers in ways they couldn't connect before.

• Example: Airbnb created a marketplace that allowed homeowners to rent spare rooms or entire homes directly to travelers, bypassing traditional hospitality gatekeepers.

Direct-to-Consumer: Removing middlemen to offer better products at lower prices.

• Example: Hims & Hers took prescription healthcare products directly to consumers through telemedicine, cutting out traditional doctor visits for routine treatments like hair loss and erectile dysfunction.

Branding Innovations

Branding innovation takes commodity products and injects personality, purpose, and premium positioning.

Design-Led Transformation: Taking an existing product and making it beautiful while changing little else.

• Example: Welly transformed boring bandages and first aid supplies into colorful, distinctive products with premium packaging, creating a design-forward brand in a traditionally clinical category.

Purpose-Driven Positioning: Aligning existing products with social causes or values.

• Example: TOMS Shoes built their entire brand around the "One for One" model, donating a pair of shoes for each pair purchased, transforming commodity footwear into a vehicle for social impact.

Lifestyle Integration: Turning utilitarian products into lifestyle statements.

• Example: Allbirds took basic sneakers and repositioned them as sustainable, comfortable lifestyle products for environmentally conscious consumers, creating a brand identity far beyond the functional benefits.

Demographic Repositioning: Taking products traditionally marketed to one group and repositioning them for another.

• Example: Pattern Beauty created hair care products specifically formulated for curly and textured hair (particularly positioned towards people of color), serving an underrepresented demographic that mainstream brands had largely ignored.

Premium Positioning: Elevating commodity products through design, packaging, and storytelling.

• Example: Yeti turned basic coolers and drinkware into premium lifestyle products commanding 3-5x the price of conventional alternatives through rugged design, brand storytelling around outdoor adventure, and strategic partnerships with outdoor influencers.

6 Ways to Spot "Rice Ball Problems" in Your Daily Life

Based on conversations with dozens of successful founders, here are six practical methods to identify obvious-but-overlooked problems:

1. The "Pain Point Journal" Method

Keep a notes file on your phone and record moments of frustration throughout your day. What made you say "that's ridiculous" or "there must be a better way"?

The key is immediacy—capture the pain point while you're feeling it, not retrospectively when you might rationalize it away.

Review this journal monthly, looking for patterns. The problems that repeatedly frustrate you will likely frustrate millions of others.

2. The "Painful Payment" Technique

​Noah Kagan, founder of AppSumo, recommends reviewing your credit card statement and identifying the payments that physically hurt to make. For each one, ask:

• Why is this so expensive?
• Is there a technological reason for the high cost, or just market entrenchment?
• Could this service be provided at 50% of the cost while maintaining quality?

This technique led Kagan to identify numerous business opportunities, including a cheaper alternative to expensive e-sign services.

3. The "Jobs To Be Done" Framework

Clayton Christensen's famous framework from the book, "The Innovator's Dilemma" focuses not on products but on the "jobs" consumers are trying to accomplish.

When applying this to find business ideas, ask:

• What "job" are people trying to get done?
• What are they currently "hiring" to accomplish this job?
• Is there a gap between what they want to accomplish and the current solutions?

For Auggie, the "job to be done" wasn't "try on implants"—it was "make a confident decision about a body-changing surgery with minimal regret risk." The rice balls were what women were "hiring" to do this job, but the rice balls themselves were woefully under-qualified.

4. The "Business Model Scan"

Look at existing products and ask:

• Could this be turned into a subscription?
• Could this be rented instead of purchased?
• Could this be unbundled or rebundled with other services?
• Could this be made available direct-to-consumer?

For Auggie, the question was: "Could professional sizing tools be rented directly to consumers?" The answer was yes.

5. The "Professional-to-Consumer" Bridge

Identify tools, products, or access that professionals have but consumers don't. This is exactly what Ashleigh did with Auggie.

Other examples:

• ​Canva made professional design tools accessible to non-designers
• ​Robinhood brought commission-free trading to everyday investors
• ​MasterClass brought world-class teaching to the living room

Ask yourself: "What exclusive tools do professionals use that everyday consumers might benefit from having access to?"

6. The "Category Scan" Method

Next time you're at a supermarket, pharmacy, or browsing Amazon categories, scan for:

• Products where most items look outdated or nearly identical
• Categories with clinical or utilitarian packaging lacking emotional appeal
• Products that haven't meaningfully changed their look in 10+ years
• Categories where the target market has evolved but the branding hasn't

These are prime opportunities for branding innovation, as demonstrated by companies like Welly (bandages), Native (deodorant), and Judy (emergency kits).

Why Do Obvious Problems Remain Unsolved?

You might be thinking: "If these solutions are so obvious, why doesn't someone else solve them first?"

Ashleigh asked herself the same question before launching Auggie. Here's the thing...

Established players often deliberately ignore obvious solutions that would cannibalize their existing business models.

‍

In Auggie's case, breast implant manufacturers make billions selling to surgeons. They have no incentive to create a direct-to-consumer model that might give women more power in the decision process or potentially reduce surgery rates. Device manufacturers are also subject to much more regulatory scrutiny, which increases the complexity of execution for them, but not for a new entrant.

This pattern repeats across industries:

• Eyewear manufacturers had no incentive to disrupt the high-margin business model they'd created with opticians (Warby Parker)
• Hotel chains had no reason to unlock the value of spare bedrooms in residential homes (Airbnb)
• Taxi medallion owners had no desire to make private drivers more accessible (Uber)

Where industry giants see threats to their business model, entrepreneurs see opportunity.

The Bottom Line: Finding Success in Plain Sight

Most successful businesses aren't built on revolutionary breakthroughs—they're built on making obvious solutions accessible to the people who need them most.

As Ashleigh's experience shows, sometimes the best business opportunity is simply spotting a problem people are already trying to solve with improvised solutions, and turning their makeshift fix into a proper product.

The next time you see someone using a creative workaround, don't just admire their ingenuity—ask yourself if there's a business opportunity hiding in plain sight.

In August 2022, tech YouTuber Linus Sebastian (Linus Tech Tips) launched a premium ratcheting screwdriver priced at $69.99, generating approximately $5 million in first-batch pre-sales with essentially no marketing spend.

While impressive, it took Linus 3 years to develop the screwdriver and nearly a decade to build his 16m subscriber base. Nonetheless, he leveraged years of audience trust to validate his product along the way and fund production through pre-sales.

This is a good segue into our first big concept.

The Era of the Audience-First Company

Here's our take: In today's market, building an audience first—before developing products—might be the safest startup strategy available (for most founders).

Let's consider a concrete example: imagine you want to build an AI marketing agency platform. Essentially, a single software that replaces the need to work with an ad agency. This hypothetical SaaS tool would solve the following problems.

Let's consider two paths to bring this product to market:

Traditional Path:

1. Develop MVP (3-6 months)
2. Test with beta users
3. Raise funding
4. Build out full feature set (6-12 months)
5. Launch and scramble to find customers
   ​
   ​Risk: By launch, market conditions have changed, competitors have emerged, and your feature set may already be outdated

Audience-First Path:

1. Build content/community around marketing automation expertise
2. Grow to 1,000-10,000 engaged followers
3. Launch a micro-SaaS product, small feature-set, 10x improvement in UX, quality, price
4. Generate revenue while learning exactly what your audience needs
5. Continually sell new products/features into your steadily growing audience
   ​
   ​Advantage: Rapid market feedback, built-in distribution, revenue while building

The economics have fundamentally changed. What used to be a negative—"That's not a company, it's a feature"—is now potentially a strength.

A Real Example: Consider content creator Kane Kallaway, who:

• Built a following of 290K+ on Instagram and 300K+ on TikTok talking about tech and AI
• Launched a YouTube channel teaching people how to create viral short-form content, reaching 100K subscribers in under five months
• Is now building an AI software (sandcastles.ai) that helps people implement the viral content strategies he teaches on YouTube

With each step, he's generating revenue while simultaneously building distribution channels for his next product. In a world where AI makes building easier, distribution becomes increasingly valuable.

To be clear: This doesn't work for every business. Deep tech, regulated industries, and complex B2B platforms still require substantial upfront investment & development.

Why Pre-Selling Beats Feedback Every Time

The second insight from our Linus case study is the power of pre-selling as validation.

Conventional startup wisdom says to get feedback before building. But there's a problem with this approach: feedback is free, and people are generous with positive reactions that don't require commitment.

Pre-selling is the antidote. When someone puts down money—even a small deposit—they're demonstrating actual demand, not hypothetical interest.

The difference between "that sounds interesting" and "here's my credit card" can’t be understated.

Pre-selling works particularly well when you've built an audience, but it's effective even if you haven't. Here's how to approach it:

When You Have an Audience (Even a Small One):

Direct pre-selling can work beautifully with just 1,000 engaged followers. You can:

1. Email your list to notify them of the product you’ve built
2. Drive them to a landing page (built with best-practices e.g. strong value prop messaging, social proof, product UI imagery, etc.)
3. Offer early-bird pricing or founder's discounts

The key is ensuring there's enough skin in the game—a deposit or full payment—to confirm genuine interest.

When You Don't Have an Audience Yet:

This is where the "service-first" approach comes in—something we call "manual before mechanical."

Case Study: DesignJoy founder, Brett Williams, built a productized design service where he personally handles all design work. Solopreneur design services might sound like small potatoes, but Brett claims to rake in nearly $1.2M/yr. While he hasn't chosen to build a product yet, he could fund development of a SaaS product through his service revenue if he wanted to.

Potential Pitfall Alert: The service-first approach comes with a major challenge—you can get trapped in service delivery. When you're spending 110% of your time fulfilling client work, when do you actually build the product? If you choose this path, be prepared to either:​

‍
          1. Cap client intake at a manageable level
          2. Hire help to run the service side while you build
          3. Use profits to bring on a technical co-founder​

Without this planning, many founders get stuck in "service purgatory"—too successful to quit, but unable to evolve into a scalable product. I know from personal experience. 🤦♂️

Addressing the Skeptics: Real-World Constraints

Let's address some valid considerations regarding the audience-first approach:

"Building an audience takes too long" Fair point—not everyone can wait 1-2 years to build a following. The answer? Start small and focused. You don't need millions of followers—you need 100-1,000 of the right people. Niche down aggressively. A newsletter with 500 enterprise CIOs is more valuable than 10,000 mixed followers.

"The audience-first approach doesn't work for deep tech" True—some technical innovations require significant upfront R&D. In these cases, consider a hybrid: develop your core technology while simultaneously building thought leadership in your space through technical content that attracts your ideal audience. Check out Nothing Tech. They've built a ~1M subscriber following on Youtube while developing an iPhone competitor.

"Pre-selling doesn't work for enterprise products" Enterprise sales cycles are indeed longer and more complex. However, we've seen founders successfully use "paid pilots" and “design partnerships” as a form of pre-selling—where a company pays a reduced fee to participate in early development, essentially funding your build while providing real-world feedback.

"Service businesses are fundamentally different from software" Yes—and that's exactly why you need a clear exit strategy if you're using the service-first approach. Define specific metrics that will trigger your transition to product development (e.g., "$300K ARR" or "50 active clients"). Otherwise, you risk building a service business that consumes all your bandwidth.

Actionable Steps to Implement These Strategies

For the Audience-First Approach:

• Identify your zone of expertise and the audience you can uniquely serve
• Commit to consistent content that demonstrates your knowledge
• Focus on one platform where your audience already exists
• Set a modest initial goal (1,000 newsletter subscribers, 5,000 followers)
• Start building micro-products or services while growing your audience

We developed the Demand Curve UNIGNORABLE course to help founders solve this problem. Keep an eye out, we may just open it back up. 😉

For the Pre-Selling Approach:

• Create a landing page that clearly articulates your value proposition
• Use AI tools to mock up a realistic UI/design of your product
• Offer limited early-access pricing (with meaningful deposits)
• Set a specific validation target (e.g., "We'll build if 50 people pre-order")
• Consider starting with a service version that you can deliver manually

👆If you’d a clear step-by-step guide on how to validate your product, check out the Demand Curve Growth Program. 25% off through April 30th.​

P.S. Shoutout to Soren Iverson for last week’s “Just for Fun.” Sorry for leaving out your much deserved attribution buddy!

Have you ever walked down a grocery aisle and felt your eyes glaze over at the wall of nearly identical products? That's exactly the problem Brooklyn-based ice cream brand, Van Leeuwen, was facing.

What do you notice about the ice cream brands below?

Van Leeuwen couldn't stand out in this crowded landscape. Their packaging blended in with competitors, making them practically invisible to consumers despite their premium product.

The Solution That Transformed Their Business

In 2017, Van Leeuwen worked with vaunted design agency, Pentagram, to redesign their brand identity and packaging. Sales jumped 50% within months after introducing their new look.

Van Leeuwen stripped away:

• Cluttered visuals fighting for attention
• Maximalist "word-art" style fonts
• Ice cream, cow, and ingredient imagery

Insight: Before the redesign, Van Leeuwen's packaging had another critical flaw – the colors of their cartons didn't signify the flavors inside. Their chocolate ice cream came in a yellow carton, while other flavors had completely different looks with little brand consistency. The redesign not only simplified, it also created a cohesive system where colors related to flavors.

The Pattern-Breaking Formula

To be clear, the takeaway isn't just to "go minimal." It's about studying what everyone in your category is doing—and deliberately doing the opposite. If everyone in your niche is already going minimal, you might need to go maximalist to stand out. The key is spotting the pattern and doing something different. As Marty Neumeier puts it in his book ZAG: The #1 Strategy of High-Performance Brands: "When everybody zigs, zag."

When to go maximalist: When Hims and Hers hit the scene in 2017, their distinctive pastel color palette and clean design was unique. Today, countless brands have emulated their identity. So if you're launching a direct-to-consumer healthcare, skincare, or haircare product in 2025, the pattern-breaking move might be to go bold and maximalist rather than following the minimal trend.

Case Study: Graza Olive Oil

Traditional olive oil brands come in glass bottles with earth-toned labels, gold accents, and imagery of Mediterranean landscapes.

​Graza took one look at this pattern and broke it:

• Bright neon squeeze bottles that look more like condiments
• Playful, simple typography
• Practical design that improved the user experience

The result? Heads turned, sales took off, and they've achieved a $240M valuation.

Functional Innovation: Graza's squeeze bottles weren't just about looking different—they solved a real problem. Professional chefs have long used squeeze bottles for olive oil because they offer precision and control. Graza brought this practical solution to home cooks while creating a distinctive brand identity.

Case Study: Liquid Death

When you think of packaged water, you picture clear plastic bottles with blue labels and images of mountains or springs, right?

Liquid Death said f**k that 🤘:

• Aluminum cans typically reserved for beer or energy drinks
• Heavy metal-inspired branding
• Edgy messaging that speaks to a completely different audience

This departure from category norms is, in large part, responsible for their $1.4B valuation.

Social Context: Like Graza, Liquid Death's success isn't purely attributed to design. For non-drinkers at concerts, bars, and social events, holding a Liquid Death can feels similar to holding a beer, allowing people to blend in while staying hydrated—solving a problem other water brands never considered.

Case Study: Notion

While other productivity tools like Asana and Trello embraced rainbow-colored interfaces, notifications, and feature-packed dashboards, Notion went in the opposite direction:

• Black and white color scheme
• Clean, minimal interface
• Playful illustrations for brand textures
• Focus on customization rather than out-of-the-box features

The result? An instantly recognizable product that defined a category and has subsequently amassed a $10B valuation.

Category Creator: Notion's minimal black-and-white approach has become so influential that numerous tools now emulate its aesthetic. Products like Capacities and Coda have emerged with interfaces that look like close replicas of Notion's clean design, showing how successful pattern-breakers often create new standards others follow.

When Your "Zag" becomes everyone else's "Zig"

When brands successfully break a pattern and scale, they create a new standard that others will inevitably follow. The innovators pave the way, and followers pile on. We've seen this with Graza's squeeze bottles now being copied by established brands, and with Notion's aesthetic influencing countless productivity tools.

Your Pattern-Breaking Action Plan

The formula is remarkably simple: Look at what everyone else is doing, do something different.

To implement this in your business:

1. Audit your category: Collect examples of competitors' branding, packaging, or interfaces. Look at your cateogory's product page on Amazon. Walk the shelves at your local grocery store.
   ​
2. Identify the pattern: What specific design choices, colors, form factors, messaging approaches, or features are universal in your space? These are your opportunities to differentiate.
   ​
3. Deliberately break the pattern: Choose at least one significant element to invert or reimagine. Remember, sometimes less is more—but if everyone's going minimal, you might need to go bold.
   ​
4. Make it distinctive enough: You don't need to overhaul everything. Clay.com differentiated itself with unique brand textures layered throughout an otherwise standard SaaS website. Find your signature element and execute it well.
   ​
5. Stay ahead of copycats: Once others start emulating your approach, look for fresh ways to differentiate again.

The Bottom Line

Pattern-breaking isn't just about aesthetics—you have to have a good product, distribution, messaging, etc. too. But all things being equal, when consumers face overwhelming choice, the brand that stands apart often has the advantage.

What category patterns could you break in your business? I'd love to hear your thoughts.
​
- Kevin

P.S. If you need help with your brand positioning, check out the 2025 Demand Curve Growth Program. 25% off through April 30th.

Real talk on Poppi's vending machine stunt, Olipop's clever piggyback, and how early-stage founders can replicate—or steer clear of—both strategies.

⸻

Poppi's $800K Vending Machine Fiasco (…Or Was It?)

Back in February, prebiotic soda brand ​Poppi​ allegedly spent up to $800K sending 30+ custom pink vending machines to top influencers. They wanted something splashy during Super Bowl season, but the internet accused them of wasting money on already-wealthy creators.

Yet what looked like a bust had a silver lining: Poppi became the talk of social media, major news outlets, and angry fans everywhere. Meanwhile, rival Olipop jumped in for free exposure. It's a fascinating case study with nuance for early-stage founders wondering if "viral" stunts or cheeky hijacks can help them grow.

Let's break down:

1. The "Earned Media Multiplier" Why even negative buzz can catapult brand awareness.
2. The "Hijack" Strategy How Olipop rode Poppi's wave—and why it worked for them, but might be trickier for newcomers.

Lesson 1: Big, Controversial Stunts Multiply Reach—But Not Always as Planned

Poppi shipped 32 bright-pink vending machines—rumored at $25K each—to major creators. But they didn't anticipate the backlash over "wasting money on rich influencers."

Here's why that fiasco still gave Poppi a visibility boost:

1. Earned Media MultiplierThe moment a stunt becomes "drama," every reaction multiplies visibility. People with zero interest in Poppi jumped in to criticize or defend the brand, blanketing social feeds for free.
2. Emotional Hooks Trigger SharingOutrage is a powerful driver. Even unplanned negativity can spark massive reach—the question is whether that translates into long-term sales or drives folks away.

ROI Calculation

If we assume a typical CPM for beverage ads is ~$8–$10, Poppi would need 80M–100M impressions to justify their $800K spend. Given that multiple influencer TikToks hit millions of views, plus mainstream media coverage, they likely reached that scale—intentionally or not.

Important: Poppi reportedly didn't aim to spark negativity. They wanted a "cool factor," not a fiasco. That's the caution: once your PR gambit is live, you lose control of the reaction.

​Poppi (@drinkpoppi) • Instagram photos and videos​

Why Founders Should Care—Even if You're Not Dropping $25K Machines

• Bold Hooks Can Work at Any Budget: ​Surreal Cereal​ took a more approachable path with their ​fake “celebrity” campaign​—they found everyday people who share names with celebrities ("Dwayne Johnson," "Serena Williams") and had them endorse their cereal on billboards and social. It was cheaper, borderline edgy, and generated strong buzz. (We'll do a full newsletter on Surreal in a couple weeks—stay tuned.)
• But Bold Risks Can Backfire: Poppi's brand took hits from consumers who thought the stunt was tone-deaf. Your reputation is at stake, especially if you're smaller and less established.
• Not a Reliable Growth Engine: PR stunts are a crapshoot. Founders will almost always be better served by investing in a more predictable growth engine through proven channels (paid media, consistent organic content, direct outreach, etc.).

Lesson 2: Hijacking a Competitor's Spotlight—Why Olipop Succeeded

While Poppi battled critics, Olipop popped up in the comments, joking about the rumored $25K price tag. By engaging in that moment—and offering itself as a cooler, more down-to-earth alternative—they attracted significant attention.

But here's the nuance most miss:

• Olipop Is Already Established
  • If you're truly unknown, commenting on Poppi's drama likely won't move the needle. People only noticed Olipop because they recognized it as Poppi's established competitor.
• Content Remixing Is The Real Strategy
  • Simply commenting may not work for newcomers. Instead, consider what creator ​Kane Kallaway calls "cult hopping"​—creating derivative content that remixes or responds to a trending moment.

Relatively small creator, Joefromyoutube (94.6k followers on Tiktok) reached 16.4M people with his morning routine parody.

Different Space, Example Opportunity

• Remember the ​Jaguar rebrand everyone hated in early 2025​? Small car brands could have gained traction not just by commenting, but by creating comedic content analyzing the rebrand fail—or even suggesting their own alternatives.
• This works because algorithms prioritize content related to trending topics, giving newer accounts a chance at visibility despite having fewer followers.

Keep It Realistic

• Not Your Main Growth Lever: Piggybacking builds awareness but won't be your breakout engine. You still need an ongoing content strategy that solves real problems for your audience.
• Build The Always-On Muscle: Part of your strategy can be: "In addition to our core helpful content, we'll try to hop on at least one trend per month." Having a baseline content operation puts you in position to capitalize when opportunities arise.
• Mix With Other Tactics: Think of trend-hopping as a fun add-on to paid ads, direct outreach, or methodical brand building. The real foundation is consistent, high-value content that builds trust.

Final Thought: Balancing Hype with Substance

In the pop-soda wars, Poppi gambled big on a one-shot moment. Olipop piggybacked nimbly, scoring an easy PR win. But for most founders, the real magic is in consistent, strategic growth habits.

A splashy moment might give you a short burst of buzz—but sustaining those new leads, fans, or followers takes an always-on plan. So go ahead and brainstorm your creative PR stunts, but make sure you have a backstop: an actual product people love, systems for turning attention into customers, and baseline content to keep them engaged after the hype dies down.

The truth is, while big stunts make for great case studies, steady, predictable growth almost always beats viral breakout attempts. The companies that last are rarely one-hit wonders.

⸻

–– Team Demand Curve

(We help early-stage founders build repeatable, scalable growth. If you're looking for proven playbooks—plus hands-on support—check out our Growth Program or schedule a quick call. Let's get your traction engine running.)

Startups are all about rapid learning and iterating.

Ad creative is one of the highest-leverage things you can test and iterate on.

They help you quickly iterate and discover the value props, imagery, angles, and messages that resonate with your audience.

Hiring a designer or agency sounds appealing, but outsourcing too early can slow you down and eat into your budget—without guaranteeing better results.

And as ​we learned last week​, video ads can make a huge difference.

So here's how to make motion ads yourself using Keynote

Most people think great animated ads require years of experience and hours of fiddling with excessively complicated tools like After Effects.

Even seemingly simple things can be a ton of work:

I’ve been using Keynote and PowerPoint for years to create polished, professional ads—without spending a dime on motion design.

In this quick breakdown, I show you exactly how to make an animated ad in under an hour, using nothing but Keynote (psst…you can do this in PPT too).

🔗 ​Watch the video​

Inside, I cover:

• How to create smooth motion effects using Magic Move in Keynote.
• A parallax-style depth effect that makes ads look more dynamic
• How this method can make your brand look more premium—without a big budget

This is an easy way to level up your ad creative without hiring anyone or learning complex tools.

Try this tactic or send it to your marketing team or ad designer—it’ll save hours.

If you want the full, unedited tutorial where I walk through every step in detail, reply to this email, and I’ll send it to you.

For more tactical content like this, ​follow me on LinkedIn​.

– Kevin

P.S. If you’d rather outsource motion graphic ad creation, we can do it for you. We have 3 slots left for new clients in February. Reply here or head to ​DemandCurve.com​ to book a call.

We hate "the same old shit."

Our brains evolved to detect the abnormal because it had a significantly higher chance of leading to either death or thriving.

As a result, we adapt to anything incredibly quickly—even something that initially shocked or terrified us— and it becomes part of the mundaen.

That's the whole idea behind the ​Law of Shitty Clickthroughs​:

‍Over time, all marketing strategies result in shitty clickthrough rates.
— Andrew Chen, partner at a16z

For example, the first banner ad ever on HotWired had a CTR of 78%. Today, the average CTR on a Google Display ad is about 0.60%.

This, of course, happens to every channel and tactic eventually:

This rise and fall happens for two compounding reasons:

1. Marketers ruin everything. Anything that works gets overused.
2. We crave novelty. Something is only interesting the first few times.

So the truly fundamental rule of marketing is:

Don't be so f*cking boring.

The Man in the Hathaway Shirt

Nobody knew this better than advertising legend David Ogilvy.

Ogilvy first became famous due to his legendary ad campaign for his upstart fashion client, Hathaway:

Ogilvy randomly decided to pick up some eyepatches on his way to the photoshoot and got the photographer to humor him and take a few photos.

The ad caused Hathaway to quickly sell every shirt in the city. Hathaway and Ogilvy both became instantly famous from this ad.

All because of a stupid eye patch that cost 50 cents.

Other great examples of silly ideas

Is that a house arrest device?

Here's Dara Denney's YouTube video that inspired this newsletter:

Shoe brand ​Labucq​ cleverly slapped some sort of electronic device on the model's ankle in an ad—and gave absolutely zero context on what it is.

Guaranteed, nearly anyone who looks at the end will stare at that device and wonder what it is. They're also likely to click into the comments to see if anyone says what it is. They may even click to the website.

That's significantly more time and attention on the ad than for a boring old ad featuring someone's feet.

The incredibly slow build

This ad breaks all the rules:

1. It starts completely silent.
2. It takes 16 seconds for the first word.
3. The scene doesn't change for 23 seconds.
4. The sound cuts off again halfway through.
5. You finally know what the ad is for 83 seconds into the ad.
6. Then it hangs there for another 17 seconds before it ends.

But it's perfectly on brand for Guinness's slogan:

Good things come to those who wait.

This ad took a lot of guts to make and release, but it is often considered one of the best of all time.

Honorable mention

Cadbury's famous Gorilla ad used the exact same format:

I don't like it as much because it's a bit too random. At least with Guinness, the core idea of the ad matched the brand.

Comically cringe and terrible ads

These two ads are legendary.

First, Chuck Testa's taxidermy in bizarre, uncomfortable scenarios:

And then The Red House's extremely uncomfortable and confusing ad for its "Black and White People Furniture:"

What on earth is going on?

I'll let the video/visuals do the talking for these first:

They're so bizarre. They're impossible not to watch and share.

You would not believe the motherload I just dropped—and that's how I like it

This ad has one of the greatest hooks of all time (written above):

The writing is impeccable.

The overly posh English accent and dress combined with the vulgarity of her descriptive prose truly make it delightful.

Boring is the default—fight it

You can pretty much guarantee that the first idea you have is likely the same idea that nearly everyone else would have.

The best ideas are:

• Those goofy random thoughts (like Ogilvy's eyepatch)
• Wrung out of your head with a lot of creative brainstorming—ideally with other goofy and creative people.
• Ones that scare you to do. You should be worried about creating and releasing it, either because you think it'll bomb or you're worried about people's reactions.

As Rory Sutherland likes to say:

‍You'll never be fired for being logical.

But doing the logical thing means you'll be doing the same old boring stuff that everyone else is doing.

So, take risks.

Because not taking risks is actually far riskier in the long run.

If you're running ads, use these to help inform both your ad copy, creatives, and landing pages.

1. Virtual Influencers vs Human Influencers 🤖

Okay this is both slightly horrifying and cool. AI influencers can sell tech better than human influencers. For example, Lil Miquela:

Takeaways:

• If your product is tech-related or innovative, use with AI-generated influencers (but make sure to disclose it’s not real).
• If your product involves the human body (cosmetics, hygiene), stick to human influencers.
• Results from a study showing participants ads for a Samsung speaker or a Calvin Klein cream, paired with either a virtual or human influencer:
  • People were more likely to buy the speaker when it was paired with the virtual influencer.
  • People were more likely to buy the cream when it was paired with the human influencer.

This may be a short-lived phenomenon while AI influencers are still novel.​

The generalizable takeaway is that if you sell tech or innovative products, use innovative forms of marketing.

2. Be careful where you put the price💲

‍We talked a lot a couple of weeks ago about how the presentation of a price can significantly impact someone's perception of that price. Here's one more:

‍Below the product = perceived as cheaper.

• A $2.49 dental floss felt 9% cheaper when the price was below.
• Liquor store sales were 35.2% higher when prices were below bottles.

3. Slow vs. fast ads 🎬

‍I'll let Science Says' great graph do the talking here:

Slow-paced = better for benefits & quality messaging.

• A benefit-focused ad rated 32.8% higher when slow .

Fast-paced = better for price & features.

• A price-focused ad rated 24.7% better when fast.

If you sell Prada bags, do it slowly. If you sell knockoffs, do it fast.

4. Rule of 3 in persuasion 3️⃣

Three positive claims = most persuasive than any other number of claims.

• A cereal ad was most effective with 3 key benefits—adding more made it less convincing.
• Note that this only applies to marketing (likely due to people’s natural skepticism). Neutral reports become increasingly more persuasive with more claims.

5. Dynamic vs. static ads 🎞️

‍Static ads are easier to make and experiment with, but are they significantly better or worse than motion and video ads? That depends:

• For hedonic products (fashion, travel, high-end items), use video & GIFs to sell more.
  • People were willing to pay $43.39 for a fancy coffee maker when shown dynamically vs. $29.91 with a static image.
  • 81% picked a premium hotel room when shown in a video vs. 52% with a static image.
• If using static images, add descriptive language to help viewers imagine using the product.
• For utilitarian products, static vs. dynamic doesn’t matter as much.

6. Vertical video > horizontal video 📱

‍The vast majority of ad viewers these days are on phones, so this one is likely not a surprise, but in case you need justification:Vertical videos outperform horizontal on mobile.

• 57% vs. 43% views to completion in a Facebook A/B test.
• 55% vs. 45% engagement.
• Younger audiences (Gen Z) prefer vertical.

I can see why. Check out this image from Science Says showing how the same video looks on mobile phones:

Bonus tip: High-quality audio is incredibly important. They'll think better of you in every possible way. Invest in a quality microphone for ads and even Looms and ZOOMs.

7. Smaller units = more credibility ⏳

‍We buy from companies and people we trust and deem credible & competent.So, it may be surprising that the unit you use in your statistics can have a profound impact on how they perceive your credibility:

• People believe a “180 minutes” battery lasts longer than “3 hours.”
• A construction project seemed 46% faster when framed as “52 weeks” instead of “1 year.”
• Works best for time estimates but also applies to client count, reviews, etc. (ex: ‘34 happy clients’ vs. ‘dozens of happy clients’).

8. Too many features can backfire 🧨

‍Science Says summarized this perfectly, so I'm going to quote it:“

An iPod was be promoted as either:

A) iPod + Free cover + 1 free song download
B) iPod + Free cover

When asked in an experiment, 92% of participants (posing as marketers working at Apple trying to decide what to promote) chose option A. But how do consumers see it?

Potential customers were willing to pay $177 for option A. But for option B they were willing to pay $242.

People would pay 36.7% more for the option that offers less.

Takeaway: Too many features can dilute perceived value. Focus on your top benefits only. Don’t overload or dilute it with progressively weaker features and value props.

9. Eye gaze in ads 👀

‍We've previously talked about the power of faces and eye gaze. Here's research on when it's best to use Direct Eye Gaze or Averted Eye Gaze:

• For hedonic (pleasure-based) products: Model looking away increases sales.
  • A sun hat ad saw a 30% sales boost when the model looked away.
• For practical or serious topics: Direct gaze increases trust.
  • A domestic abuse petition got 75.2% sign-ups with a direct gaze vs. 53.8% with an averted gaze.

10. Fonts matter 🔣

‍This is a combo of three different pieces of research related to fonts:

1. ​Italicized fonts signal urgency and a limited-time offer. Research shows that 3 times more people clicked an email and were 31% more likely to say they would buy from a Mexican restaurant if they contained with an italicized font versus regular fonts.
2. ​Rounded fonts (vs sharp-edged fonts) sell better for pleasure-based products. When ads used a rounded font (vs a sharp-edged font), people liked:
   • Mobile games 26% more
   • Soda 24% more
   • Milkshakes 11.2% more
3. To build off #2, use handwritten fonts if your product is pleasure-based (candles, food, fashion, experiences). Use machine-written fonts if your product is functional (insect repellant candle, home repair, accounting).

Here are the fonts used in the study:

Summarized takeaways

• Use AI influencers for tech products and human influencers for human-related products.
• Put prices below products to make them feel cheaper.
• Slow-paced ads for quality & benefits, fast-paced for price & features.
• Stick to 3 key selling points—more isn’t always better.
• Use motion for hedonic products. Static is fine for functional products.
• Vertical video > horizontal on mobile (and most people are on mobile)
• Use smaller, more precise units to boost credibility.
• Highlight your best features. Don’t overload with unnecessary ones.
• Eye contact builds trust; looking away builds aspiration.
• Fonts matter—use the right type for your product.

​Of course, this only scratches the surface of all the best practices for creating and running ads well. We nerd out, research, and apply this stuff daily for our clients so they don't have to.​​

‍We're opening up a new pod for our ads agency and opening up to five new clients this month. If you want startup experts to run your ads, either reply to this newsletter or reach out to us here.

“The waiter slapped me across the face with a baguette, and I didn’t know why.”

This opening line to a story is significantly better than the more commonly used, “my vacation to Paris was a disaster.”

But why?

They both induce curiosity and beg a follow-up question.

The problem with the second, more general one is that only someone who cares about the person speaking would bother to ask a follow up.

It’s simply too risky.

You might be about to receive a banal story about waiting in lines at the Eiffel Tower or a French person being rude to you for speaking English.

The first, however, puts you right into the action of a specific moment

Your brain instantly paints the scene:

• You see the cute French café
• You see the waiter’s outfit
• You see his funny mustache.
• You see him swing a baguette across the person’s face 

It’s tangible. It’s hilarious.

And then it leaves you with a mystery.

“What do you mean you didn’t know why he slapped you with a baguette? What happened?”

You’re hooked. You’re invested.

Better yet, you’ll be miserable if you don’t hear the conclusion.

This is what Matt Dick calls “Anchor in a specific moment” in his book Storyworthy.

And it’s precisely what you need to get people invested in your stories.

Why anchoring in a specific moment works

#1. Clarity for the listener/reader:

A specific moment helps your audience visualize what’s happening immediately. It gives them something tangible to latch onto rather than vague descriptions.

It also removes the risk of asking a follow-up question to a generic opener. They’re already hearing the story and know that they’re interested. 

#2. Eliminates rambling

When you anchor your story in a moment, you avoid rambling on about random details that matter to you but don’t matter to the story—starting with a clear "where and when" lets you get to the interesting bits faster.

This is what Wes Kao calls finding the “Minimum Viable Backstory” when she recommends, “Start right before you get eaten by the bear.

#3. Creates a sense of time and place: 

Anchoring helps orient the audience. They immediately know where they are, when this is happening, and often what’s at stake—pulling them into the story.

How to anchor effectively

1. Start in the middle of the action: Open your story by describing something happening right now rather than explaining what led up to it.
   1. Example (weak): "When I was in college, I used to do a lot of embarrassing things."
   2. Example (strong): "I was standing on a cafeteria table, pantsless, holding a loaf of bread over my head like a trophy."
2. Use the five senses: Use sensory details to help the audience see, hear, or feel what’s happening.
   1. "The cold metal of the handcuffs clicked shut around my wrists."
3. Avoid broad generalizations: Sentences like “It was a normal day, until....” or “Life was good” are too abstract (and cliché). Be specific and drop us into the moment that matters.
4. Don't make me wait: Every story is about a transformation. The opening anchors us as close to that moment of change as possible so we can follow the journey.

Let’s dissect a famous example

“Not for the first time, an argument had broken out over breakfast at number four, Privet Drive.”

Here's what's powerful about this opener to the Chamber of Secrets:

• Economical and direct: One sentence sets the scene, introduces conflict, hints about who’s involved and perhaps what it’s about, and establishes a pattern (this happens often).
• Immediacy: We’re thrown straight into the argument, bypassing unnecessary description.
• Colorful writing: Starting with “not for the first time” makes the sentence stand out and frames it in a negative (leaning into the Negativity Bias)
• Specificity: “Number four, Privet Drive” anchors the story in a precise location—that’s well known to fans, so they instantly know who might be wondering and start wondering what they’re arguing back this time.

 It’s a powerful opener that’s doing a lot of work in a short amount of time.

“But I’m a startup founder. What do I care about  telling stories!??”

Because humans are obsessed with stories and narratives:

• Christmas is a story.
• The concept of what “The United States” is is a story.
• The rising popularity of personal branding is a story.
• Bitcoin, gold, and money are shared narratives and concepts that have value because we believe that story.
• The US dollar goes up because people start believing a story that people start spreading because of Trump getting elected who got elected because of stories he and others told about him and the future that would unfold if he was elected. 
• Tesla’s stock shoots up because Elon tells a story of a future where people don’t need to own cars because there’s a fleet of autonomous cars driving everyone around for super cheap.
  • He first told this story back when the tech wasn't remotely close to doing that, but he sold the dream, which helped keep the company afloat long enough to the moment when we were getting close.

Stories are powerful.

Use stories to your advantage to:

• Sell your product
• Get investors
• Convinces people to invest years of their career at your startup

Linus Pauling, a two-time Nobel Prize winner, famously said

“The way to get good ideas is to get lots of ideas, and throw the bad ones away.”

Creativity is a process.

You generally need dedicated time to sit down and focus on generating a lot of ideas. Generally the first stuff you make will be kinda “meh.” Then you’ll have an idea. You’ll build on it. You’ll find ideas related to it. You find something else and build on that. 

This continues until you’ve found various interesting ideas.

At least that’s what happens whenever we’re making ad creatives for clients, or whenever I’m making carousels for LinkedIn.

But what if you don’t have that luxury of time. What if someone on the team comes to you and says:

“Hey, you’re a good copywriter, what’s a clever way of saying X?”

Because with time, you can make a gourmet meal. But what if you only have 15 minutes? Well, in that case you need to use a microwave.

And that’s what Dan calls a “Microwave Headline.”

Let’s dive into 6 techniques to get a decent headline in 15 minutes or less:

1. Ask them to write the bad “facts” version

Or as Dan says it, get them to “Say it straight, say it great.”

Ask the person (or yourself) to just state the facts.

This is useful for a few reasons:

1. It forces the requester to be more clear with the request by summarizing it in a sentence.
2. It gives you a backup. If you can’t find a more clever way to do it, then give it an edit and send it back with your approval.
3. As Harry Dry says it, all good writing and communication starts with a fact. Instead of saying: “Tiger Woods wasn’t very strong today,” say: “Tiger Woods normally averages X, and instead he’s Y today.”
   1. This forces the reader to think and completely removes subjectivity.

Sometimes the factual statement is actually pretty good.

2. Smile headlines

This is a concept that Dan also calls The Mullet.

• Business in front: Put the factual business message upfront.
  • “Follow me on LinkedIn.”
  • “People swear by it.”
  • “Please enjoy responsibly.”
• Party in the back: Make them smile with a joke on the business message.
  • “Or I’ll keep following you in person.”
  • “And at it.”
  • “The Internet never forgets”

Try that and see if you make something better than “just the facts.”

3. Common quotes/phrases

Here you want to dive into pop culture, common phrases, or quotes.

Try to think of anything remotely related to your product or market (or words that rhyme with things kind of sorta related).

The examples that Dan gives for a sporty deodorant are:

• “Don’t sweat the small stuff.” → “Don’t sweat the sweaty stuff.”
• “To be or not to be” → “To stink or not to stink.”
• “Be the change you want to see in the world” → “Be the scent you wish to smell in the world.”

I asked ChatGPT to write some ideas to pitch itself… a lot were terrible but after some prompting and editing, here’s what we came up with:

• "The pen is mightier than the sword." → "The prompt is mightier than the pen."
• "Houston, we have a problem." → "Houston, we have a solution—ChatGPT."
  • Alternatively it could be “Houston, we had a problem.”
• "Think outside the box." → "Think outside the brain."
• "Ask and you shall receive." → "Prompt and you shall receive."

4. Find some opposites

I’ll do exactly what Dan did here and share a quote from Thomas Kemeny’s book Junior, Writing Your Way Ahead in Advertising.

“Clients love this shit. It’s cheap, but it works. Find some parallel you cna make in the language between opposites. You can this with just about any brief, any client, any boffer. For exdample, a bank wants you to talk about their low interest rates on their platinum cards. You can be “Small rates. Big dela.” Or “Pay a little, get a lot.” If you’re working on a car you could say, “Roars like a lion, priced lime a lamb.” Or “Giant horsepower. Tiny price.”

Here’s some examples for major tech companies I just came up with (with help of ChatGPT):

1. Apple: "Powerful inside. Beautiful outside."
2. Tesla: "Fast as lightning. Quiet as a whisper."
3. Airbnb: "Unique stays. Familiar comfort."
4. Google: "Search less. Find more."
5. Amazon: "Big variety. Small wait."
6. Netflix: "Big binge. Tiny cost."

5. 100 MPH Writing

That’s 160kph for the non Americans and Brits in the audience.

Here you just set a timer for 15 minutes and just write down as many ideas as you possibly can.

Just let it flow. You can judge them at the end and hopefully you vomited something halfway decent out.

6. Fill a few buckets

This is a shortened version of the meat of Dan’s creative process that I outlined in newsletter #205.

Here’s the high-level overview (this uses an example directly from A Self Help Guide for Copywriters by Dan Nelken.

Step 1: Jot down a few very high-level value props/ideas. For example, for sporty deodorant:

1. You won’t stink
2. You’ll smell nice
3. It’s good for you skin.

Yes they’re very dumb and high-level.

Step 2: Fill 3 buckets with more flesh out ideas

For example for “you won’t stink”

1. You can go from the gym to a date
2. YOu can go from the gym to the bar
3. You can go from the gym back to work
4. You can go into an elevator without offending people
5. You won’t smell like you just had a workout.

Step 3: Spend 5 minutes turning those into headlines

1. “From working out to working it.”
2. “From sweaty to ready.”
3. “From weight room to board room.”
4. “Do burpees. Don’t smell like burpees.”

Remember, writing is hard

Writing clearly is hard enough.

Writing cleverly is even harder.

Writing clearly and cleverly in a way that also increases someone’s desire to purchase your product is insanely difficult.

But use these techniques above to slam out some solid headlines in a short timeframe.

We’ve all bought something we shouldn’t have.

Especially during Black Friday & Cyber Monday 👀

Whether it was from an Instagram ad, a late-night infomercial, a BFCM promo email, a knee-jerk purchase at a store (possibly due to some sales pressure), or a major purchase we’ve spent weeks thinking about.

We’ve all dropped our hard-earned cash on dumb sh*t.

Here I analyze 6 ways that companies get you to buy sh*t you don't need.

(Or... 6 ways you can get people to buy legitimately good products.)

Painkillers and Vitamins

First, let's go over the two fundamental types of products:

1. Painkillers
2. Vitamins

If you have a splitting headache, and you're in the desert, and someone has a painkiller—you'd be willing to pay an irrational amount for it.

And you won't need convincing. You'll understand the benefits immediately. Because you’re actively feeling the pain it relieves.

“Get rid of my f*cking headache!”

You'll buy a painkiller when the time comes.

And you’ll curse the fact that you didn’t have any on hand for this moment.

The important thing for Advil and Tylenol is making sure they're the brand you reach for at the drug store. They do that through branding and lots of ads.

And through clever positioning.

"Back painkillers” have the same ingredients as "headache painkillers," but if your back hurts, guess which one you’re reaching for.

I wrote about this phenomenon back in Newsletter #133.

On the other hand, you don't NEED a vitamin.

You also can't feel the benefits (if there are any).

Instead, people have been convinced of a narrative that taking a vitamin will make them live a longer and healthier life. It may be true, but it’s still a narrative that needed to be sold to them—and needs to keep being sold to them.

Most products are vitamins.

You don’t NEED them to solve a horrible and debilitating pain right this second.

These 6 tactics apply mostly to vitamins.

Read my breakdown of the clever ways AG1 has convinced people to spend ungodly amounts on their vitamin.

1. Time pressure

This is one of the most effective and easiest to use.

It’s simple. If someone feels rushed, they'll more easily part with their money.

Hence the effectiveness of Black Friday and Cyber Monday deals.

There are plenty of products that people might need, but just not right now. Or they don’t need them, but they think they might.

Time pressure helps push them over the hump to buy.

This is why sales are for a "limited time only." This is why Ticketmaster adds a countdown clock and says how many other people are looking at the event.

You feel pressured into making the decision faster. 

And generally, a fast decision is in their favor, not yours.

2. FOMO or "Fear Of Missing Out"

Here they convince you to take action because doing so will cause you to miss something exciting or important.

Or at least they make it seem exciting or important.

"Be at the event, or you'll miss Bill Gates leaping over a chair. We won't be recording."

Who would want to miss that?

And yes, Bill Gates was knowing for jumping over desk chairs:

3. Social proof

If you love and respect someone, and you found out they use a product you're considering, you're a lot more likely to buy it.

Especially if you see them say how much they love it.

This works whether they

• Actually love the product.
• Are friends of the owners.
• Were paid for the endorsement.

Note: The risk for brands like Tim Horton’s is that when you do celebrity deals, you better make sure that celebrity is a saint. Otherwise, it may come out that they loved frequently P Diddy’s parties.

4. It’s been engineered to be a habit

In Nir Eyal's Hooked, he talks about how companies turn vitamins into painkillers by making their product a habit.

For example, nobody NEEDS to check TikTok or Instagram. But try taking a teenager's phone away for a weekend and see how they handle it.

Or remove a crypto trader’s ability to check the price of Bitcoin for a few hours (especially as it skirts with $100k).

They'll likely have a mental breakdown.

The companies have engineered their product to be the solution to a need. Often the need to relieve negative feelings of boredom or anxiety.

That’s how they turn a vitamin (entertainment) into a painkiller (make the anxiety go away).

5. Fear

If you don't take your daily vitamin, you will die earlier.

Or at least that's what the vitamin industry is getting at.

Another example:

Diamonds are not as rare as the price indicates. De Beers controlled the supply and pulled off the best marketing campaign in history.

"Diamonds are forever." Just like your marriage should be.

And the larger the diamond, the more you love them.

If the size and purity of your diamond are a reflection of the size and purity of your love, you better pay up, or you'll lose them forever.

This is how they created the convention of spending 2 months’ salary on a diamond ring that cost them a fraction to produce.

6. You’ve been sold a dream

A Rolex isn't 1,000x better at telling time than a Casio. But it costs that much more.

Rolex has positioned itself as the watch people wear when they've "made it." So when people earn a lot of money and want to signal it, they drop 5 figures on a Rolex.

Google "rolex famous people" and you'll see some of the top male celebrities.

Rolex has worked for decades to make sure the biggest (male) names are wearing Rolex to make people dream of one day owning one.

They want to make you feel like you can join an exclusive club with members like Tom Hanks, Brad Pitt, James Bond, and Jay-Z.

It’s not just manipulations

Yes, these tactics are used every day to get people like you to buy sh*t they do not need at either inflated or deflated prices (depending if it’s BFCM sale or not).

But they also work to convince people to buy or use legitimately useful products at fair prices.

Products that are good for humanity also need marketing. 

In fact, they generally need better marketing, because good is hard, and bad is easy.

So use these tactics for good.

And try to resist when someone is using them on you.

Note: I originally wrote this piece on my personal Substack.

You’ve all been shouted at that you must have a personal brand.

If not AI will replace you, and your business will fail.

But do you really though?

Or is that just something ghostwriters and personal branding experts say?

I want to give you my honest perspective after creating and growing both a company and a personal brand, and having helped over 1,000 people grow their audiences with UNIGNORABLE.

First, what am I talking about exactly?

Essentially, this all falls under the bucket of “content marketing.”

Whether for a newsletter, podcast, YouTube channel, or posting on channels like Instagram, LinkedIn, X, and TikTok.

It’s just creating content to grow a business.

The core question we’re tackling here is whether you post it personally or with your company.

Company brand content marketing was the standard for years. In the last few years, however, personal branding has exploded across all channels.

People now love to cherry pick examples like:

• Elon Musk: more people follow him than follow X, Tesla, SpaceX, and Neuralink combined.
• Donald Trump: used his notoriety as a businessman & TV host to become president twice.
• The Rock & George Clooney: both created billion-dollar Tequila brands.
• Ryan Reynolds: bought a Mint Mobile and used his fame to promote it.

People love to claim that company brands are dead and personal brands are the way of the future.

Of course, nothing is ever one-sided, and there is a lot of nuance.

Let’s dive into the pros and cons to help you decide which is right for you.

Personal brands

The pros of personal-branded content

• Increases your personal optionality
  • If one day you’d like to do something other than what you’re doing, you have a platform to assist you with what’s next. You can promote whatever you launch next.
• Increases your ability to network and meet people you want to meet
  • You’ll attract cool people to you, and people will be more likely to reply to your DMs
• Increases your “market value”
  • This could be for the job market (easier to get a job and increase your compensation for it)
  • This could be your ability to raise money
• Your opportunities increase
  • Since posting on LinkedIn I’ve had significantly more requests for consulting, advisory, and even podcast appearances and speaking engagements.
• You can increase your personal revenue
  • Speaking engagements, sponsorships, premium subs, and consulting
• Increases your company's visibility and hopefully attracts leads

The cons of personal-branded content:

• Exiting the business can be hard
  • If you want to sell your business, and its lead flow depends on you and your personal accounts, then:
    • You might not be able to sell,
    • It might be at a bad valuation, or
    • You gotta remain working there after you sell
• You have to worry about your personal image and any haters
• It’s hard to outsource given 👆. And it’s a lot of work.
• It can be challenging for the company to justify paying for something that benefits you.
• If you stop, then generally it stops. It’s hard to pass it off.
• The company has a risk if you ever leave

I love many of the benefits of growing my LinkedIn following to ~75k followers. It’s allowed me to meet some incredible entrepreneurs. And it’s helped generate more attention and customers for Demand Curve.

Company brands

The pros of company-branded content:

• The content more directly generates awareness and desire for the product/service.
• The content engine and notoriety can make it attractive in an acquisition.
• You can hire a team and outsource all aspects of it.
• You’re distanced from it, so you don’t take hate personally.
• If your company gets well known, you can still benefit in ways when you tell people you founded it or you worked there.

The cons of company-branded content:

• You don’t get the personal life benefits—unless your company gets really big and well known.
• Engagement rates can be lower since people generally prefer engaging with and following other people.
• If you leave the business, you lose the audience

I’m very thankful we built up the content and newsletter under DC. It's allowed for the brand to have its own reputation and get its own organic leads. And it's allowed for other people to work on the content. 

How to decide which one to do

Ultimately it could pay off to do both. Then you get the benefits of both. And you can also use both accounts to amplify each other:

• You grow as the company grows.
• The company grows as you grow.

But if you have to choose just one, it really depends on a few things:

• Are you planning to sell the business?
  • Then you probably want to build up the company’s own marketing engine since you don’t want to be tangled up in.
• Do you want the personal benefits above like the optionality, networkability, opportunities, and market value? Are you highly motivated to do it for those benefits alone?
  • Then you should build up your personal accounts—and you can post about stuff related to your company to get leads in the door.
• Are you the type of person who would be anxious about what people think of you and get upset if people said things mean in comments?
  • Then you should probably do it on company accounts.
• Do you want to be doing and overseeing the content yourself for an extended period? Or would you rather someone else do it?
  • If you want others to do it, it’s probably better to do it via company.

There’s no real right answer. It’s very personal.

I’m glad I’ve done both since I get the best of both worlds.

But I spent years building the company one before I started with the personal one—and I had a leg up due to both the notoriety of DC and the bank of content I could repurpose on my personal account. For example:

It’s easier to do one at a time than to boot both up simultaneously.

And if you need help building up your audience

Then join the best (and last) cohort of UNIGNORABLE starting on January 20th.

We’re doing a Cyber FUNday deal on December 2nd at 9 AM Pacific.

Be there if you want $300 off and access to a free masterclass on starting and growing newsletters. Join the waitlist.

When is the last time you ever talked or thought about Jaguar?

Unless you’re an old car nerd, maybe never.

And if you are a car nerd, you maybe talked about the 1960’s E-Type that Enzo Ferrari called “the most beautiful car ever made.”

Or the 90s XJ220, which was (briefly) the fastest production car in the world.

Since then?

Their sales have declined by about 70% in the last 3 years, primarily due to competition releasing much cooler and more modern electric SUVs.

Why get a $100k+ Jaguar SUV when you can get modern electric options like the Model Y (number 1 car in many markets), Model X, Rivian R1S, or Porsche Macan?

It’s generally accepted that their strategy to revive themselves is to go all in on being an electric luxury brand—like all the other luxury car brands currently are.

And then they released this tweet:

In conjunction with this, they:

• Deleted all previous tweets.
• Changed their website to remove all links or references to cars.
  • To be fair, they only did this for a day.

This meme summarizes the most common reaction to this move:

The other common reactions are… not appropriate for this newsletter. But let’s just say people are saying it doesn’t quite match the current culture moment with the clean sweep of Republicans.

I can only speculate the thought process behind this rebrand:

#1. “A new generation of Jaguar owners”

Jaguar mainly appealed to older generations.

So they ask themselves, how can we engage a younger audience?

But here’s the problem:

Is some crazy avant-garde fashionista video featuring meaningless combinations of words going to appeal to young, affluent people? Is that where we are at this cultural moment even?

Releasing this makes Jaguar seem tone-deaf to the current climate.

I think Tesla and Rivian have proven what that audience cares about is:

• Advanced new tech (FSD, auto-everything)
• Goofiness (whoopie cushions, light shows)
• Removal of things people thought were required (gear shifters, knobs, etc)
• Making it a “smart” vehicle (no keys, controllable remotely)
• It being “cool”

Nothing about this rebrand says any of this.

And in the process of desperately trying to appeal to a younger audience, they’ve entirely abandoned and humiliated their core audience of older white dudes who like British things.

Talk about lose-lose.

2. “We need to get people talking about us again”

And boy, have they.

At the time of writing, that tweet has been seen 50M+ times, with ~420k tweets about it in the first 24 hours:

Not to mention countless press mentions or internet creators like me writing newsletters to weigh in on it.

Perhaps they’re leaning into the adage: “No news is bad news.”

This is probably more views and mind share than they’ve ever had. Ever.

But it’s all negative. They’ve become a laughingstock.

Is that what you want when you sell $100k vehicles? For anyone who buys them in the future to be ridiculed by their friends?

And I feel like all the attention is a waste, considering there’s no product. Why not do this in conjunction with a release of a new car? Would that not make the whole thing make sense?

How long are we going to have to wait for an EV that looks sorta like every other luxury EV and in no way matches the weird promise they’ve made?

3. “Copy nothing.”

The saying is ironic.

If their future is to go all-electric, isn’t that what every other car company is scrambling to do right now?

This graph perfectly illustrates what’s going on:

Volvo and Genesis are the only luxury brands currently surviving the rapid shift. Every other brand’s market share is evaporating.

So Jaguar’s solution is to copy Tesla, which every other brand is already doing.

There’s no way they can release anything and not get ridiculed for joining the bandwagon—unless it’s so insane that it’s ridiculed for other reasons.

As Naval points out, this is likely just the beginning:

“Naval you’re crazy! Google? They aren’t even an automaker!”

What Naval is alluding to is the approaching revolution in the vehicle market. Where cars drive themselves better than the fallible human is able to.

Tesla is planning to release cars with no steering wheel in just a few years. And release an Uber-competitor where nearly every current and future Tesla is able to operate autonomously and earn the owner income when they’re not using it.

Google, which owns Waymo, already has a fleet of cars driving around like Ubers.

Why would you buy a Jaguar when you can buy a Model X or Y that can pay itself off by driving people around?

In the long run, why even spend $100k on a car if there’s a fleet of autonomous vehicles driving around that costs a fraction of an Uber to use?

What should they have done?

What Jaguar probably should have done is copy themselves, as Kevin Dahlstrom says here:

The old 60’s E-Type was a beautiful car.

If Jaguar had remade the old E-Type, it would have been “cool” based on its appearance and legacy alone.

And nostalgia is in more than ever.

Would this save them in the long run, given the impending future? Probably not.

But it would likely give them a spike in sales and make them “cool” again rather than being a bizarre and tone-deaf last attempt before filing for bankruptcy.

What’s the takeaway

If you’re going to rebrand:

• Do it without alienating your core audience.
• Make sure your product is at the heart of the story—not completely absent.
• Make sure it’s relevant to the current cultural climate.
• Make sure the slogan isn’t ironic and doesn’t set you up for failure.
• Find a way to make it interesting to people—which they did!

Last week, we discussed Adjacent User Theory—a powerful growth framework for identifying opportunities to expand into tangential markets.

As a quick recap:

• Core Users: People your product was built for and who “get it.”
• Adjacent Users: People who could use it, but it needs to be modified or communicated differently to them. The goal of Adjacent User Theory is to identify the right adjacent users to expand into.

One of the powerful parts of this theory (that I didn’t cover last week because I think it muddied the conversation) is what I like to call “tipping points.”

Think of them as moments or conditions when a user is on the cusp of becoming more engaged or converting into a paid customer.

Products (ecomm and software) have tipping points at various stages.

Let’s dive into some examples.

Slack example of tipping points

The primary thresholds that a Slack user has to cross through are:

• Not Signed Up → Signed Up
  • Ex: A friend invites them to Slack
• Signed Up → Casual (occasional free user)
  • Ex: They open Slack whenever they’re pinged
• Casual Free → Core Free (active free user)
  • Ex: They open Slack to speak regularly
  • Ex: Maybe they even start their own Slack channel
• Core Free → Monetized (active paid user)
  • Ex: They upgrade to a paid user on someone else’s or their own Slack.

A tipping point is when they’re on the line between one stage and the next.

For example, Slack determined that the tipping point between a “Casual Free” and a “Core Free” was their weekly active use. If they used Slack 3 out of the last 7 days, there was a 50/50 shot they’d either churn entirely or become an active user.

Armed with this information, they knew they had to do everything they could to push people to be active more than 3 days per week. Things like:

• Encouraging them to download the mobile app
• Encourage them to enable notifications (of any kind)
• If they don’t enable push notifications, send them emails
• Seamless onboarding that lets them discover the value of Slack quickly

They knew where to focus their efforts.

Instagram example of tipping points

Here are the thresholds for Instagram:

• Not Signed Up → Signed Up
• Signed Up → Activated
• Casual → Core Usage

They discovered that if a “Signed Up” user had more than 10 followers in the first 7 days, there was a >65% chance they became “Activated.”

This is the counterpoint to the famous Twitter example where if someone followed a certain number of people, they’d be more likely to stick. Here, Instagram users were more likely to be engaged the more followers they had.

If you’re an Instagram user, you’ve definitely received these notifications before:

These trigger in various scenarios, but a common one is when someone creates an account on Instagram. It can fire them out to:

• Facebook friends
• Contacts in your phone (or if you’re a contact on their phone)
• Mutual friends
• Shared educational background on Facebook

These were created so that new users would quickly gather followers so that people became activated users.

How to find and act upon tipping points

I’ll leave you with some tactical tips on how to take action here:

#1. Make sure you’re tracking everything.

You can’t make decisions if you don’t know what users/customers are doing. Every click should be recorded and associated with the user. Do that in GA4 and/or Mixpanel/Amplitude and/or your ESP.

#2. Identify the various stages that a user goes through from discovery to full converted.

A stage can be defined by either them taking action (signing up, subscribing, purchasing) or by a more complicated set of variables (daily active, does X things per month).

See the next step for examples of different variables.

#3. Analyze the behavior of people who blew through thresholds and those who did not.

Try to identify the variables of “things they did/didn’t do” that lead to someone significantly more likely progressing through the threshold.

For example, this could be things like:

• Purchased the consumable product X times
• Have used the product on X of the last days
• Have used X and Y features (either at all or a threshold amount)
• Have opened (or clicked) X of the last Y newsletters/product emails
• Have at least X team members
• Follow your account on social media
• Have downloaded the mobile/desktop app

There are a lot of variables to consider!

Since this comes from Adjacent User Theory, you’ll also want to try to learn who these people are. Are specific personas getting stuck while others are not? If so, that could be an opportunity to change the flow/messaging to convert them better.

#4. List strategies for how to get people to reach and exceed the tipping points.

For example, if you identify that customers who buy at least 6 of your consumable DTC products are X% more likely to become paid subscribers (or loyal repeat purchasers), then list strategies to increase the likelihood they order at least 6 of the product (either all at once or in separate orders):

• Bulk discounts (shipping or discount)
• Sell a starter bundle
• Send reminder emails or texts to stock up
• Inserts into product deliveries that encourage repeat purchases
• Surprise gift (like a sample of a new flavor)

Now, go put this into action!

There are infinite ways to adjust your marketing or product to increase conversions.

Identifying tipping points helps you learn exactly where to apply force to get the maximum leverage. They provide clarity and significantly increase the odds of success for a test.

Creating a headline for an ad is incredibly difficult. It has to:

• Hook them
• Highlight the problem
• Communicate the value
• Hint at who it’s for
• Be unique/novel
• Do it all as quickly and in as few words as possible

Luckily, the visual is there to help.

The text often sits on top of or adjacent to the visual. Something like this:

This tactic all about getting creative with where the headline is placed.

Ask yourself

“Where’s the most perfect or powerful or ironic place for your headline to appear?”

(Note the headline above is from A Self-Help Guide for Copywriters.)

For example, the perfect place for a NYC taxi ad is:

And if you run a chain of restaurants in Austria at highway rest stops:

And no, before you roll your eyes and go: “I run a startup, I can’t afford to start building 100 foot tall billboards!” 

I agree. 

You probably shouldn’t do that unless you’ve got a massive budget. But remember that with a combination of Photoshop and AI you can easily make anything look real.

Some more examples

Speaking of tunnels

This ad is extremely unignorable:

3M Security Glass

This ad has gone viral numerous times: 

What better way to make a point about your product than to than to put “$3M” in a public bus stop. Note: it was there for a day, and it was only $500 of real money and it was protected by security.

Interactive ads

This is a clever two part ad:

Perfect for a non-profit that helps find housing for those who need it.

For some reason benches are popular props for this:

Transforming the everyday

Use the environment to create an absurd scene your product can help with:

Using people as props

Build up to it

These two ads show that you can build up to the punchline:

Remember, it doesn’t need to be in the real world

Many of these ads have gone viral one or more times since they’ve been captured and thrown online.

I think that’s proof that you could them as real or photoshopped images and run them digitally.

Here’s an example of a clever ad that was intended as an image from the start:

So get creative and figure out ways to place integrate the headline with the visual—whether it’s real or digital.

And I recommend A Self-Help Guide for Copywriters by Dan Nelken for more great ad-making ideas.

We’ve never analyzed a “political” ad before—for many reasons.

But this one is just completely different than any other I’ve seen.

As a fair warning, the first 2 seconds are NSFW, as you can tell from the thumbnail below.

Click here to start after that point.

tl;dr is that a man tries to use the contraceptive drug Plan B, and a grumpy Republican senator appears and tells him it has been banned.Here’s what this ad does incredibly well:

#1. The Hook

The average person scrolls ~43.25 feet of content daily on their phone.

If you fail to hook someone in the first few seconds, they’re gone.

This ad’s opener is very hard to ignore, both visually and aurally.

#2. It cuts to the chase

Most stories are terrible because they meander endlessly with useless context.

The stories that captivate give you only what’s critical.

This is what Wes Kao calls the Minimum Viable Backstory:

It didn’t waste precious time showing how the couple got into this scenario.

Instead, it cuts to the critical moment where the main character’s problem begins with just enough context for you to understand what’s going on and be invested.

#3. It’s laden with suspense

They hook you.They introduce the problem.

They get you invested.

Suddenly, an old man in a suit appears in the man’s bathroom.

(And the scream the man emits is delightful 😂)

You have no idea what you’re really watching or why.

It’s only 2/3 into the video do they finally introduce the “why.” By then, you’re really invested, and the surprise is hilarious.

#4. It engages an audience that is otherwise checked out

Most men ignore topics related to women’s reproductive rights. Although it’s a problem that affects all of us, it doesn’t directly affect men.

This ad does an excellent job making it their issue too.

It made the guy the main character of the ad:

• He’s the one trying to grab the Plan B.
• He’s the one being confronted by the grumpy man in the suit.
• He’s the one who will have to break the news to her.
• He’s the one being called “daddy.”

This ad does a perfect job of making the target audience acutely feel the problem.

#5. It’s relatable

The minimal viable backstory doesn’t explain the status of these two people. They could have just met. They could have been dating for a year. They could be married.

It leaves you to fill in that blank.

On top of that, according to studies, condoms break 2-5% of the time. And at least 45% of women have had pregnancy scares in their lifetime with 25% of women having used Plan B at least once.

It’s a relatable problem the target audience has experienced first- or second-hand.

#6. Most importantly, it shows, not tells

Most ads of this type are just someone talking at the camera trying to either:

1. Shame you
2. Educate you
3. Convince you

This ad isn’t a man staring you down and bashing you over the head with their opinions about how the other side is evil/wrong.

Instead, it tells a relatable story designed to empathize with the problem.

A far more effective way to convince someone.

#7. It attempts to simplify the decision

Politics is extremely complicated. There are infinite possible combinations of opinions that someone can have about how a country should be run.

Unfortunately, in a lot of countries, we're given two options.

Given that, it can be extremely difficult for someone to weigh all the pros and cons of stuffing a round or a square peg into the amorphous blob of a hole that is your political opinion.

This ad attempts to simplify the problem by making you care first and foremost about a single issue.

And our brains love simplicity.A study showed that a single thing can heavily influence people's voting in the final days to hours before an election.

Politics aside, I hope you found this inspiring

I leave it up to you to decide whether you agree or disagree with the ad’s message.

Regardless, this ad is a masterclass in making someone care about something they might not be paying attention to.

Takeaway:

Make them painfully aware of a problem or danger through creative storytelling.

Charlie Munger died nearly one year ago at the age of 99.

His net worth was $2.6B then, thanks to his uncanny ability to identify companies to invest in and not get spooked by short-term volatility.

One of his mottos often rings through my head.

I think it does because it’s at odds with what we generally talk about here at DC.

The motto is:

It's not about the big picture. 
It’s about the work on your desk. 
Do the work in front of you and do it well.

And because this newsletter is all about growing startups, I feel it’d be a disservice to all of you if I didn’t occasionally pause from talking about the nitty-gritty marketing and growth tactics to truly focus on what matters:

Your product is by far the most important thing.

Let’s analyze the situation where you do lousy work/your product isn’t very good:

• People stop using you (churn is high)
• People talk about it
• You never get referrals
• You never have good reviews, testimonials, and case studies to use as social proof to close people
• Your reputation proceeds you, reducing the odds someone becomes a lead, signs up, or buys
• Your cost of acquisition increases across the board
• You have to invest more and more into marketing to make up for the poor organic growth

And in contrast, let’s say you have an exceptional product:

• People keep using you (churn is low)
• People talk about it
• Referrals drive a significant portion of your revenue
• You’re able to collect great social proof
• Your reputation proceeds you, making anything you launch convert better
• Your cost of acquisition decreases across the board
• You can invest in marketing to make things grow even faster rather than try to fight the tides. And when you do, it’s more effective.

Marketing should be about getting the word out about an amazing product—not making up for a bad one.

This is why our agency is selective with who we work with. It doesn’t matter how good our ads are if the product isn’t good. It’s setting ourselves up for failure, and our clients up for disappointment—ruining our own product in the process.

So really, the best growth tactic I can and will ever give is:

It’s about the work on your desk. 
Do the work in front of you and do it well.

Consider this your primary mission as a founder

So please please please, if you’re a founder, get deeply involved in your product/service. Know it better than anybody else. Be brutally honest about how good it is and where it falls short. Obsess over making it better.

Most people are terrified to look too closely and start asking hard questions. Be one of the brave few who do.

And remember, no one will ever care as much as you, the founder. You have to be the one to go the extra mile to make it exceptional.

So, in short, do everything you can to consistently increase the average satisfaction of your customers.

Do that, and you’ll see more organic growth.

Do that, and all of these growth tactics we have covered and will cover will work significantly better.

Thanks for reading, and back to the regularly scheduled growth tactics next week.

The Airbnb host onboarding experience is a bit magical.

You click the CTA in the top navbar that says “Airbnb your home,” and instantly, you see this:

Whoa, I could make an extra $2k per month?

To give me this estimate, they had to make a lot of assumptions:

• That my home is where I’m accessing their site from (safe assumption)
• That I can charge $289/night for my place (average based on their data)
• That is has two bedrooms (median number of bedrooms)
• That I’d get 7 booked nights per month (average based on their data?)
• That my home is somewhat “average” and not crazy good or crazy bad (little do they know!)
• That I wanted to rent out my entire place and not just a private room
• That I’m even eligible to Airbnb my home

Some of those things could be horribly horribly wrong.

But they committed to reasonable assumptions that allowed me to immediately experience the “magic moment” of seeing how much money I could make.

A bad experience would be making me do a long onboarding form, selecting all of these before seeing my estimate. It would be terrible if I had to enter my email to see my results or, worse yet, book a call with someone to discuss them.

This is the power of opinionated defaults.

Opinionated defaults loosely held

Opinionated defaults are pre-selected choices within your product that nudge users toward desired actions—or that simply make the experience that much easier or more delightful. For example, Airbnb made several opionated defaults to show me my estimated monthly income.

Defaults are powerful for two reason:

1. They anchor you. If $20 is the default on a donation field, that will be the most common donation.
2. They make it smoother for the most common use cases. If chosen properly it can make the experience more seamless for the average user.

“Loosely held” meaning the user can easily change them. For example, I could easily change my location, number of bedrooms, stay type, and number of booked nights to get a more accurate estimate.

You can assume a bunch of different variables:

• Location
• Pricing
• of users
• Preferred login method
• Preffered payment method
• Template
• Pricing/tier
• More nuanced, product specific things (ex: # of bedrooms)

Let’s dive into some more real-world examples:

Uber/Lyft example

Both Uber, Lyft, and Google assume that you’re booking a ride or getting directions from your current location:

You can, of course, change this, but it defaults to your current location because 99%+ of rides/navigating likely start there. They’ve made it more annoying to use 1% of the time to make it easier to use 99% of the time—great trade off.

Patreon example

According to Adam Fishman, Patreon had the problem of all their creators choosing $1 as their support membership price—it just became culturally normal to do it after the default was set to $1—which shows the impact a default can have.

To combat this, they changed the default text to say $1 to $5, which they eventually changed to:

This change significantly increased the average monthly price of tiers—increasing revenue for both them and their users.

Figma example

One thing we’ve covered previously is Figma’s invite and billing mechanism.

Most SaaS tools work like this:

1. A team member wants to invite someone to the tool so they can collaborate on a project
2. But they can’t, they need an admin to approve it
3. They get delayed waiting for the admin to approve it
4. The admin responds 2 days later, saying, “No, we don’t want to pay for them!"
5. The team member gets annoyed waiting and needs to find a workaround

Here’s what Figma does:

1. Anyone can invite someone to a Figma file
2. New people get added to the team but get the first month for free
3. The admin gets an email reminding them of next monthly payment and tells them to check the users
4. They go in (maybe) and see their team has added various people
5. They either leave them or remove them

Figma made inviting someone to the paid membership the opinionated default.

And I imagine that change alone has contributed a lot to their MRR over the years because it’s significantly harder for the admin to revoke someone’s existing access than denying it in the first place.

Canva example

Templates are a common thing these days.

Pushing templates onto people is Canva saying, “Hey, you’re probably trying to do something that most other users have already done before; why not use this thing and save hours of work?”

In many cases, it works wonderfully—assuming you make templates for the most common use cases and legitimately solve the problem for most people.

Framework for Opinionated Defaults

Adam Fishman made an actionable framework for you. I could reword it for you but this image has all the necessary info.

Just remember, by thoughtfully choosing opinionated defaults, you can guide user behavior to benefit both your customers and your startup, leading to sustainable growth and a more intuitive product.

But always, ALWAYS, make sure to let people adapt things how they actually want it in case the default is wrong.

Get going, folks!

Most startups fail because of bad ideas.

The rest?

Well, in startups, growth solves all problems.

• Low cash reserves? Growth means you get more revenue and can raise money easier.
• Hate your cofounder? Growth makes it easier to ignore. The real fights happen during the hard times.
• No systems or processes? Growth lets you throw more resources at it
• Struggling to hire top talent? Growth makes you more attractive to top-tier candidates

So, the rest fail because they either never crack a consistent growth channel or they run out of room to grow because they failed to adapt before they hit the ceiling on their current channel, market, or product.

That’s what happens when companies ride one growth curve too long:

• Markets get saturated
• The competition heats up and copies what their doing well
• Customer acquisition gets harder
• Momentum dies

Smart companies prevent this by mastering S-curve growth—a structured way to expand into new products, new growth channels, and new markets before hitting a ceiling.

Here’s how to do it.

First, what's an S-Curve

Most famously, the adoption of new technologies follows the S-Curve:

Notice that they all follow a similar S-shape (with some momentary dips). And how they're generally accelerating.

What's missing from that graph is AI, which was around for decades and was slowly, slowly getting increased adoption. Then ChatGPT came out, and suddenly, everyone was talking about and using AI.

So AI had a decades long ramp up, and then an extremely violent adoption.

How S-Curves work

Every product, channel, or market follows an S-curve:

1. Slow Start: Early traction is hard. You’re figuring out positioning, messaging, features, form factor, UX, etc.
2. Hypergrowth: You find a repeatable customer acquisition loop, and growth accelerates. In products, typically, it happens with some "killer app" moment like when ChatGPT was released.
3. Saturation: Channels become expensive, competitors catch up, there's fewer and fewer remaining "potential users," and growth slows.

The mistake many startups make?

Waiting until Stage 3 (Saturation) to launch a new growth curve.

At that point, it’s often too late.

How to sequence growth

The best startups layer new S-curves before the first one flattens.

Again there are three types of S-Curves a company is fighting with:

• Product
• Market
• Acquisition channel

The slightly confusing part is that Product and Market are a little muddied.

A new product can enter a new market (Mac vs iPhone), or it can be the same market just with a much better form factor (Netflix DVDs vs Streaming).

Let's dive into each.

In terms of products, think:

• Uber: UberX → Uber Pool → UberEats → Freight
• Amazon: Books → ecommerce → AWS/Prime Video/Music/Medical
• Telsa: Luxury (S and X) → Mid-range (3 and Y) → Solar → Trucks (Cybertruck) → Economy (upcoming) → Semis → Autonomous (Cybercab) → Home Robots (Optimus)
• Apple: Macs → Macbook → iPhone → iPad → Watch → Airpods → Airtags → Vision
• Airbnb: Homes → Experiences → ???

Note: Many of these expansions were larger (or more profitable) opportunities than their earlier products (iPhone, Macbook, AWS, Model Y), but some of them were expansions were smaller opportunities (Watch, Airpods, Experiences).

Sometimes it's obvious that it's a bigger or smaller opportunity, and other times it's a gamble. For example, things like Apple Vision, Uber Freight, and Tesla's upcoming products like Semi, Cybercab, and Optimus are either going to be big winners or not—time will tell.

Also note: Unless Airbnb can find its next S-Curve, it may lose its dominance and stop growing due to saturation, competition, and regulation. Experiences is a small portion of their revenue currently.

In terms of markets, think:

Expanding into new markets can be done by opening the same product to more people or creating a new product that targets a different market (for example, Amazon AWS was a totally different market than those buying books)

• Slack: Developers → Startups → Enterprises
• PayPal: eBay payments → Peer-to-peer payments → B2B  → Crypto
• Shopify: Small businesses → Enterprise → Retail POS (new product)
• Square: Small business payments → Enterprise solutions → Consumer banking (Cash App) → Crypto

In terms of growth channels, think:

• Dropbox: Paid ads → Referral program → B2B partnerships
• HubSpot: Content → Sales-led growth → Community-driven growth
• TikTok: Organic viral loops → Influencer partnerships → Paid advertising

For primary growth channels, reference Lenny's ​Racecar Growth Framework​'s "Growth Engine" section:

Everything else (Kickstarts, Fuel, Lubricants, Turbo boosts) help with conversions or to kickstart growth, but only the Growth Engines are likely to produce these S-Curves.

Note: For each new product and market a company creates, they also create separate S-Curves for growth channels.

For example, Square could saturate the market on Meta Ads for small business payments, then launch the Cash App, and massively open up Meta Ads again with the consumer market.

Here’s how to sequence your growth properly:

#1. Find your next S-Curve early

• Identify adjacent customer needs. What else do your existing users struggle with? Ex: Canva started with social media graphics, then expanded into presentations and video.
• Alternatively, look for new growth channels. Ex: Dropbox shifted from paid ads to referral-based growth to sales.
• Or explore new markets. Ex: Stripe expanded from startups to enterprise payments to government integrations to crypto payments.

#2. Expand through existing distribution

• Ideally, your new product, channel, or market can leverage your existing user base. Either through product-led growth or through broadcast marketing (email + social).
  • Slack grew through developers, to internal teams, then expanded into enterprise sales.
• You can also layer in new marketing channels—e.g., Facebook ads → influencer partnerships → outbound sales.

#3. Test without disrupting core growth

• Avoid derailing your primary revenue stream in case the expansion is unsuccessful.
• Start with small tests or pre-sales (MVPs, beta launches, new ad channels) to validate before scaling.

#4. Time it before growth slows

• If you wait until CAC rises or retention drops, you’re already behind.
• Launch your next S-curve during your peak growth period.

Takeaway

If your startup is still finding traction, again, use the Kickstarts, Turbo boosts, etc to help get your first Growth Engine going. Here they are again:

If your startup is growing fast, now is the time to plan your next move.

Spot your next S-curve—whether it’s a new product, growth channel, or market—validate it early, and launch before your current curve stalls.

Not sure what your next growth curve should be?

Ask: "What’s the biggest pain our current customers still have?"

Their answers might define your next expansion.

— If this was helpful, forward it to a founder who needs to hear it.

Read ​Casey Winter's full article​ to learn more.

The vast majority of homepages are incomprehensible—especially for SaaS.

Seriously, it can take a ton of brain power to figure out what they sell and to whom.

There’s a reason for this:

• Everyone on the team knows what the product is.
• They know what the internal jargon means.
• They don’t understand what it’s like to have zero context on the brand, the company, the competitive landscape, the industry, and the market as a whole.

Everyone on the team has intimate knowledge of 👆 those things.

Unfortunately, complicated jargon is often the most succinct way to describe a complex product.

“It’s the all-in-one AI hyper-personalization platform.”

I’m sure that perfectly describes it, but… HUH?

This same problem also exists for product decisions

You are a power user of your own product.

When you and your product team use your app (or product/service), you’re viewing it from a highly informed viewpoint:

• You’re very technically savvy.
• You know the product intimately.
• You know where everything is.
• You know everything it can and cannot do.

The vast majority of your current and potential users?

They don’t know any of that.

They’re fumbling around in the dark, trying to figure out what the tool does and how it can help them.

It’s not until they’ve reached some tipping point that they finally stick.

The Adjacent User Theory by Bangaly Kaba

What is an Adjacent User, you say?

Honestly, a lot of the explanations out there are confusing, so I’ll try to make it clear:

• Core Users are those for whom the product is initially built and who understand and engage with its core value without much modification or onboarding friction. These users align directly with the product's initial design and purpose.
• Adjacent Users are people interested in or could benefit from the product but don’t align perfectly with its current form or messaging. They may need a slight change in positioning, feature tweaks, or lower barriers to engage fully.

I’ll dive into examples next to help illustrate this.

Adjacent users are often accidentally ignored by teams that are too knowledgeable to understand their unique needs.

Instead, product teams focus on improving the experience for the already active and engaged core users—because they are core users.

If you want to unlock growth to a broader set of users (rather than just obsessed power users), you need to identify:

• Who these adjacent users are (user attributes and behavior)
• What exactly they’re getting hung up on
• What they are actively using and enjoying that you might not be prioritizing
• The thresholds/tipping points between inactive users and active users
  • We’ll cover tipping points in a future newsletter.

Examples of identifying adjacent user behavior

Here are some examples of companies identifying adjacent user behavior and expanding to make it more appealing to them:

• LinkedIn: LinkedIn started as a site for getting a job and hiring. Then, they noticed that a cohort of entrepreneurs and freelancers used it to build a personal brand. So, they added various features like Creator mode.
• Instagram: It started as a “check-in” app like Foursquare. They noticed people were more engaged with sharing photos of their outing—and using filters to make up for their terrible phone picture quality. So, they expanded that functionality.
• Slack: Initially marketed itself as a communication tool for developers. Then, they noticed people who worked tangentially with developers (designers, marketers, etc) were being invited in. So, they broadened the appeal.
• Airbnb: Started as a platform for renting air mattresses in people’s living rooms. People looking for affordable and unique accommodations beyond hotels were interested but hesitant about staying on air mattresses. So Airbnb expanded it to staying in people’s homes… regardless of mattress type.
• Dropbox: Dropbox initially focused on cloud storage for tech-savvy users who understood file synchronization. They found that people without technical expertise needed a simpler way to store and access files across devices. So they made it super simple.

If these companies had stuck with their initial set of core users and ignored all the adjacent users, they’d all be much smaller than they are today.

How Instacart identified potential adjacent users

To understand expansion opportunities, you first need to know exactly who your core users are.

Early on, Instagram knew that 75% of its core users were:

• Women
• Urban
• Located In Certain Cities
• Head of Household
• Had one or more kids
• Were more affluent and less price-sensitive
• Willing to spend an hour filling up their Instacart Order

Each one of these attributes has an opposite (or tangential) user attribute:

• Women → Men
• Urban → Suburban
• Cities → Other Cities
• Head of Household → Members of households
• >1 kid → Smaller Families, Couples, Singles
• More Affluent + Less Price Sensitive → More Price Sensitive
• Willingness to put effort into the cart → Less willingness to spend that time

Each of those is a potential adjacent user to your core user. Here is an excellent image from Reforge for the common attributes:

Actionable takeaways

Okay, so we know who adjacent users are and the importance of engaging them.

I'll leave you with some actionable takeaways on how to do something about it:

• Identify core attributes of core users and look at opposites/tangential: This will help you find potential adjacent user attributes.
• Look for use cases you didn’t initially design for: Are there users finding value in your product in unexpected ways or segments?
• Identify small barriers for similar users: What minor adjustments would allow these “near” users to engage fully? Is it messaging, ease of use, or feature tweaks?
• Talk to adjacent users: Identify and talk to people who are using the product in unexpected ways or who are outside the core audience.
• Expand incrementally: Experiment with language and features that address those near-miss users without alienating core users.
• Simplify onboarding: If the adjacent users are less savvy and engaged, simplify onboarding as much as possible.
• Speak clearly: Instead of your copy speaking just to tech-savvy nerds, make sure it speaks to less knowledgeable people.

Remember, your core user base is only so big. Ignoring the adjacent user could prevent you from unlocking the next stage of growth.

If you want to dive a lot deeper into the full nerdiness of Adjacent User Theory, check out Andrew Chen’s full article.

PS: Ads are also a great way to experiment with these new cohorts, as you can create lookalikes from your adjacent users or target people with attributes of the adjacent user.

This tactic is all about illustrating your value by picking a fight with a well-known competitor on a metric that you’re superior at.

Some quick warnings:

• Make sure it’s a fight you can win
• Don’t get sued. Get clever with how you mention them.

Here are the clever ways people do it:

Secret Wink

“You know what I’m talking about.”

Surreal did a great job using the notoriety of incumbent brands to get attention and call out how they’re better.

The not-so-secret slap to the face

There’s also the other strategy where instead of doing a wink, wink, nudge, you instead just come out and say it:

First, yes, that is true. Ask your AI of choice to verify.

Second, this is a classic X vs. Y ad, but it’s done through text instead of the typical visual format.

Start with a fact and build on it

Start with a fact:

• McDonald’s has way more drive-thrus than Burger King
• People put other brands of ketchup in Heinz bottles
• There are a lot of songs about Corvettes

Then build on it:

Use them against themselves

Here, you use a unique aspect of their branding or product to your advantage. For example, this classic Pepsi Max ad:

Note: This Pepsi ad is risky. We’ll cover why below.

Or how Huel takes a shot at Athletic Greens (their most hyped competitor) by removing the label from their distinctive package:

Make fun of the stereotype of your competitor

There’s no better example of an ad campaign where a brand made fun of who uses their competitor than the Mac vs PC campaign:

This ad was extremely successful in making Macs seem like the “cool” choice, a trend that has continued nearly twenty years later.

Just be careful

Remember, when you mention a competitor, you draw attention to them. Therefore, you run the risk of that competitor winning that fight.

So, as I said before, make sure it’s a fight you can win.

But also remember that this strategy works better if you are a challenger startup going after incumbents.

Surreal doesn’t need to worry about giving cornflakes a platform that it doesn’t already have. And they’re so differentiated that they don’t need to worry.

But McDonald’s needs to be incredibly careful mentioning Burger King. Pepsi when it mentions Coke. Or Audi when it mentions BMW or Mercedes.

There’s been a few misses:

Kahlua ran ads that looked way too similar to classic Guinness ads during their prime time of year—St Patrick’s Day—when everyone is thinking about Guinness and seeing Guinness ads.

Or Pepsi reacting to Coke’s sales being 4x more than theirs:

Is this ad creative? Definitely.

But, why draw attention to the fact that your competitor is more popular? That’s social proof working against you.

And if they hadn’t made an ad about it, maybe people wouldn’t have known that Coke sold 4 times more than them.

But, if you’re a startup, think of ways to you can take shots at the big guys.

Most people either focus on themselves:

• Their story
• Their product’s features, benefits, etc

Or they focus purely on delivering their opinion or facts:

• This thing is good
• This thing is bad

But here’s the problem:

Everybody loves conflict

Anything without conflict is typically extremely boring.

Think about the stuff that people binge-watch:

• Dating shows like Love Is Blind and Too Hot to Handle
• Reality TV shows like Selling Sunset
• Dramas like Game of Thrones

Conflict. Conflict. Conflict.

When’s the last time someone binged a textbook with its cold, hard facts and total lack of narrative or conflict?

Conflict is inherently interesting.

As a result, it’s one of the most powerful hooks.

How to make people care to take their vitamin

Educational content is an absolute vitamin.

None of you need to be reading this right now. But you are because you know it’s good for you, and I’ve made it interesting enough to keep you engaged.

Most people fail to do that.

As Harry Dry of Marketing Examples says, many people would say something like:

“Loom’s positioning is good because they do X, Y, and Z”

Whereas Harry does it by using storytelling and conflict:

If you’re paying attention, you noticed something

This is effectively what I’ve done with this very newsletter you’re reading.

I didn’t just say:

“Conflict makes for interesting content. Here’s how to do it.”

Instead, I:

• Started with what most people do wrong
• Moved on to why it’s wrong
• Then gave an example of a better way to do it
• Pointed out that’s what I’m doing and why
• Then finished with pointers on how to do it

In short:

You have to make people care enough to do the “hard” thing that’s good for them.

Often, the hard thing is just spending time to consider your product.

People are busy, and they don’t care.

You need to make them care.

Conflict can help.

Pointers on how to use conflict

As Harry says in this great interview:

“You want pickle juice and orange juice. 
The pickle juice makes the orange juice taste sweeter.
The orange juice makes the pickle juice sourer.”

The contrast of the two extremes makes both more intense.

The problem seems worse.

The solution seems better

Simple ways to introduce conflict:

• X vs Y (including before and after)
• Here’s the problem, here’s why it sucks, here’s the solution
  • This is the classic PAS copywriting framework.
• Here’s how they do it. Here’s how we do it
• Tell a story of someone experiencing a problem

The next time you write copy, ensure there’s an element of conflict.

It’s the only way to make people care.

And if you liked this, you’ll love Harry Dry’s Marketing Examples.

There’s a common mistake that new advertisers make.

They unknowingly assume that all traffic is equal.

They focus too much on CPMs (cost per 1,000 views) and CPCs (cost per click) and not enough on how much they make from their ads.

For example, say you have two ad campaigns:

1. Campaign 1: $10 CPM, $1 CPC.
2. Campaign 2: $30 CPM, $5 CPC.

In other words, Campaign 2 costs 3x more for impressions and 5x more for clicks!

Campaign 1 will surely make you five times as much money, right?

After all, if your conversion rate is 2%, shouldn’t a conversion cost $50 for one and $250 for the other?

Nope.

In many cases, the $5 clicks perform better.

Here’s why:

1. The ad channels know a lot about people. 

They know a lot about the apps you use, the sites you visit, and the ads/posts you read, click on, and share. They know what you find interesting. And they know when you’re on the cusp of a buying decision.

Imagine you’re Meta—a public company trying to maximize shareholder value and  let Zuck buy more of Hawaii and custom Porsches—and you determine that a user:

• Is a high-income earner or represents a business, 
• Is prone to buying products after seeing an ad,
• Is on the cusp of purchasing an expensive product, or
• Has a behavior and interests profile of a typical customer.

Wouldn’t you also charge as much as you possible can for their click?

The more confident they are that a click will lead to a conversion, the more confident they are to charge proportionally more for it.

2. Not all placements are created equal.

Meta has a ton of different places it can show ads.

Some placements are known to be the best:

• FB/IG feed
• Reels
• Stories
• Explore
• Marketplace (when appropriate)

And some are known to be lower quality:

• Audience Network
• Right Column
• Messenger
• Instant Articles

Meta will charge you a lot less for 1,000 views of a Right Column Ad then it will for an Instagram Reel or Story. 

But I bet conversion performance will be a lot worse.

In short, focus on CPAs and ROAS

If the CPMs or CPCs are cheap, there’s probably a good reason why.

Ad channels use an auction system to sell people’s attention to relevant advertisers. If their attention was worth a lot, they’d charge a lot.

Cheap traffic is likely:

• Not paying attention
• Not likely to click
• Not likely to buy
• Not actually interested

That being said, if you’re one of those rare founders who has something truly novel, exciting, and enticing to a broad range of people.

One of those rare products that immediately intrigues basically anyone.

Then you can probably go for bargain-bin traffic.

For the rest of us, the more expensive traffic is often the better option, sadly.

Just make sure you have great creatives, landing pages, and funnels to take advantage of the expensive traffic, or it’ll get very expensive, very quickly. Check out our free Growth Guide as a tactical overview of all things Growth.

Multivitamins have been on the market since 1916.

Greens powders the early 90s.

They are the definition of vitamin pain.

So they require a ton of fancy marketing to get you to buy them.

Athletic Greens is easily one of the top players in the market, with $112M in funding and a unicorn status valuation.

And it just so happens to be extraordinarily expensive compared to all its direct and indirect competitors—$80 per month.

In comparison, I got a greens powder from Costco for $40 with 100 days' worth of servings. This calculates out to be 6.67 times cheaper than AG1. A multivitamin from Centrum would be even cheaper still.

Athletic Greens is expensive—no doubt about it.

Therefore, their entire job as a marketing department is to convince you that their premium-priced product is worth paying for.

Consider this an analysis of how AG1 attempts to justify its price tag.

First, the vast majority of companies pitch multivitamins and greens power with (honestly, I just checked like ten brands):

• 40+ vitamins & minerals that are essential for health & normal bodily function
• Provide a safeguard to your diet.
• Great way to ensure you get enough of the right vitamins and minerals daily.
• Specially formulated for various niche groups (women, men, over 50, kids, etc)
• High-quality ingredients.

Or, to put it shortly:

• SNORE
• SNORE
• SNORE
• Okay, I’m interested. Niche targeting is powerful.
• SNORE

If you read our newsletter earlier this week, you'll notice they all appeal to reason, not interest—read the previous edition to find out why that's a bad idea.

Let's dive into eight clever tactics AG1 uses to justify its price:

High price justification #1: We replace a bunch of stuff

Here’s why this is smart:

• It leverages a famous saying from the movie jaws (”You're going to need a bigger boat”)
• It tells you what Athletic Greens replaces—an entire cupboard full of vitamins.

They aim to make people confident they can replace all the other vitamins they’re slamming back each day with one healthier and tasty drink.

The claim is: "You'll save money, and it works better than what you currently use."

Hence, this prominent part of their homepage:

High-price justification #2: It's totally different. We swear.

If you go to their website, you'll notice they do not call themselves a greenspowder or a multivitamin.

Of course not.

That'd put them in direct competition with cheaper alternatives.

Instead, they're a Foundational Nutrition supplement.

What is that you ask? Well, no one quite knows

But it sounds fancy.

Maybe AG1 is worth over six times more than a regular old greenspowder.

Right?

This is a concept from the field of category design.

Where you come up with some fancy new term for your product to help allow it to operate in a "category of its own."

High-price justification #3: Specific outcomes

As I said initially, their competitors almost all say the same boring things about general health and wellness.

Instead, AG1 focuses on specific outcomes that people care about most (even if the statements are not evaluated by the FDA):

Better yet when they're backed up with scientific research:

High-price justification #4: The highest quality possible

This is an age-old tactic. Particularly for something attached to someone's:

• Health
• Wealth
• Status

How can you make sure that yours appears like it's the best?

For health, make it appear like no one else is remotely close in terms of quality:

High-price justification #5: Trusted influencers

Their number one key to success is their influencer marketing.

The hashtag #athleticgreens has over 86.8 million views on TikTok.

Athletic Greens has recruited nearly all the top tech and health influencers to promote and recommend their product.

Not only do they pay for placements, but they also give them a cut of sales.

If you hang on to Huberman's every word, would you not be convinced that AG1 is worth the money?

High-price justification #6: Good ol' social proof

We're herd animals. We do what others do.

Therefore, they can build tons of trust simply by highlighting the nearly 50,000 verified 5-star reviews that they've done a great job collecting.

If you're putting something in your body every single day, are you going to trust the greens powder on the shelf at Walmart, or the one with 50,000 glowing reviews?

High-price justification #7: Pricing + quality hacks

Our brains are easily tricked.

If something is in a premium package, we value it more.

And if we get a bundle of things for free upfront with your monthly subscription, we feel we got a deal.

That's why their Welcome Kit is genius.

You get a premium, branded glass bottle, and tin to use with your Foundational Nutrition supplement—and to signal to everyone else that you're an AG1 user.

Is AG1 worth the money?

I have no idea. 

I'm not a doctor or nutritionist, nor do I make greens powders.

It could be. But I suspect it's all just clever marketing designed to turn a commodity product into a luxury good worthy of the elevated price tag.

Coincidentally, Bryan Johnson posted this AG1 hit piece as I wrote this newsletter. If you're interested, I suggest you check it out

This is a funny cautionary tale.

In most of the US, you’re likely to see accident lawyers, churches, McDonald’s, and realtors plastered on the countless billboards that fill major cities and highways.

In San Francisco, however, it’s almost all startups selling to other startups.

This is a funny, cautionary tale of one of those campaigns, with a few actionable nuggets—including an example of how they could have done it so much better.

Here’s the billboard in question:

Say you drove past and saw this.

(Although tbh I don’t think it’s particularly noticeable)

What would you likely remember to google when you get to your destination?

For many, it’s likely “ai sdr.”

Which funny enough, is actually the name of one of the advertiser’s competitors.

The advertiser is called Qualified. And Piper, is the product.

AiSDR got an uptick in traffic and closed at least 2 deals from their competitor’s ad.

Here are some actionable takeaways

#1. Considering being clever with naming:

Choosing a name and/or domain that matches the keyword the majority of people will search can pay dividends.

This reminds me of this famous Thai restaurant in New York:

#2. Use Google Ads to target essential keywords

If you are running ads where it’s likely people won’t act on it immediately (billboards, radio, podcasts, TV, or print), make sure you use Google Ads to bid on the keywords they’ll likely use to find it later.

For example, they probably won’t google “Qualified Piper AI SDR.”

Instead, they’re likely to google “ai sdr.”

People are remarkably good at forgetting everything but essential details.

And you don’t want a competitor with better SEO to get it instead.

#3. Make an ad that people can act on immediately

This ad is a FAR better version:

Here's why it's so good:

• It communicates so much in just six words
• People can immediately act (call the number)
• It’s incredibly intriguing to try out
• It leverages a familiar interface (iOS call notification) to shortcut understanding
• The phone number is simple to type in
• People can try the product within seconds of seeing the ad
• It’s absurdly simple and noticeable, with a ton of whitespace.

Here’s a snippet from Lenny’s Newsletter where he compiled a quote about this billboard:

I bet that’s infinitely more benefit than Qualified got from theirs.

Particularly since Qualified’s version increased the visibility of their competitor.

Stay creative folks.

In film, stage, and TV, there’s a concept of the “fourth wall”—the unseen wall that separates the audience and the performers. 

The separation between actor and audience makes for a more believable story.

“Breaking the fourth wall” is the intentional act of either:

1. Speaking directly to the audience: The performer makes eye contact with the audience and talks to them as co-conspirators in the action. If you’ve seen House of Cards, Frank’s monologues to the camera are a perfect example.
2. Breaking character: The performer talks about the performance—making reference to it being a movie, show, etc.

Breaking the fourth wall is a way to connect with the audience and build trust.

This is also a tactic used in a bunch of ads. 

Let’s talk about both styles:

Speaking to the audience

Traditional video ads create a scene where people are experiencing a problem and the product is presented as the solution to that problem. 

It’s a performance.

Other video ads are just showing the product in action and talking about its features.

Static ads try to do both with punchy copy or intriguing images.

Dollar Shave’s Club famous ad has the actor stare at the camera the entire time:

Old Spice’s famous ad takes it up a level by talking directly to the women watching and references their male partners:

Bonus points for the complicated production to make it absurd.

Lastly, this is basically every UGC ad out there

A creator or user speaks directly to the camera and talks about their experience. 

Breaking character

Here instead of just speaking directly to the audience, you call out the fact that you’re trying to sell something to them.

L’Oréal’s ad is one of my favorites

This ad is genius because the hook is intriguing when contrasted with the traditional feminine image of lipstick.

Surreal and Oatly do this a lot and weave in humor

RxBar does it to lean into their “No B.S. ingredients” mantra

The core idea behind it is that even their ads are “no B.S.”

Lastly, this amazing ad from Lewis Capaldi

I love this ad because it:

• Hooks you first with an insane visual
• Rehooks you with the credibility hook style 
• He leverages that credibility & social proof while also making fun of himself so it doesn’t come off as bragging
• It’s subtly breaking the fourth wall by saying “you” and “I” and is acknowledging that he’s created an ad begging for your attention.

It’s unignorable. It’s funny. And it’s quirky enough to go viral on social.

Go try it yourself

The next time you’re creating content or ads, try breaking the fourth wall:

1. When creating videos, try speaking directly to the audience.
2. When creating static or video content, try explicitly or subtly calling out the fact that it’s an ad.

Have fun with it!

Creativity is by far the number one way to impact the success of your marketing. 

Particularly for a boring product. For example, dietary fiber powder:

Unless you have a unicorn product that is so unique, compelling, and well timed that you can basically do anything (or even nothing) to sell it…

You’re going to have to get creative.

This tactic mostly relies on physical advertisements (billboards, signs, buses, cars, etc), but I find the creativity incredibly inspiring.

Let’s break down some examples.

Materials and elements

Tyrolit could just show a beautiful knife cutting some shoes or tin cans and say their slogan “Flawless forever.” 

That’s what almost all knife companies do.

Or they could show rather than tell like they do in this creative billboard that lets the materials and the elements make the point for them:

Incorporating people into the ad

The Economist could just say, “Our content sparks ideas.”

But instead, this ad incorporates people into the ad to make the point for them.

And the giant light bulb turning on and off also helps attract people’s attention.

Using materials to show the problem

Most breakfast cereals, like most companies, focus on the “features” or the “lifestyle.” Examples:

• Features: Magic Spoon has Xg protein and Yg of sugar per serving.
• Lifestyle: Vector is for athletes.

This ad from Surreal, however, focuses on the largest objection people have about “healthy cereals,” and they do it in a delightful and creative way that shows the problem.

Transforming the everyday

Again, most companies focus on the obvious uses of their product.

For LEGO, that would be distracting your kid for a few hours with building the Millenium Falcon.

This ad, however, leans into the idea that LEGO fuels your child's imagination.

What better way to illustrate that, than to use LEGO to completely reimagine the mundane everyday scene of a bus stop and an overpass:

Show the problem vividly

Think of the last time you saw an ad for a glasses company. 

It’s probably a bunch of attractive people’s faces wearing attractive pairs of glasses doing attractive people things, and the ad really doesn’t say anything at all.

Instead, Specsavers delightfully highlights the problem of not wearing glasses with the right prescription:

• It’s funny. 
• It’s noticeable. 
• And it takes a second to realize it’s not a mistake.

I’ll say it again:

Creativity is by far the number one way to impact the success of your marketing.

The next time you create a new campaign, email, post, or ad, take some extra time to think outside the (two-dimensional) box.

1. How can you show rather than tell?
2. How can you make it fun?
3. What are my competitors not doing?

People are profoundly illogical.

Our actions are predominately driven by emotion.

Then, we tell ourselves logical stories to rationalize our irrational behavior.

Savvy marketers and founders recognize this and leverage it.

Here’s an example from Poor Charlie’s Almanack:

In short, to convince, don’t appeal to reason.

Instead, appeal to their selfish interests. 

Let’s dive into tangible examples:

1. High-end electric car (ex: Tesla)

• Reason: 
  • Environmental benefits. 
  • Savings on gasoline.
  • Low maintenance costs compared to traditional gasoline vehicles.
• Interest:
  • Prestige from owning the newest Tesla.
  • Break-neck acceleration.
  • Quirky and novel features (whoopie cusions).
  • Futuristic Full-Self Driving that your friends will be wowed by.

2. Fitness mobile app

• Reason: 
  • Cost-effectiveness compared to a gym membership.
  • Convenience of working out at home.
  • Variety of workouts that can cater to different fitness goals.
• Interest: 
  • Desirable outcomes, such as getting into shape quickly for a wedding. 
  • Ability to workout at home and not feel like you’re being judged or creeped on.
  • Personalized training plans that make the user feel special and catered to.

3. Luxury skincare products

• Reason: 
  • The scientific research behind the products.
  • High-quality ingredients.
  • Benefits of using a scientifically formulated skincare regimen.
• Interest: 
  • Sell the dream of flawless skin.
  • The allure of using products loved by celebrities.
  • The exclusivity of having a luxurious skincare routine that not everyone can afford.

4. Educational children’s toys

• Reason: 
  • Explain how the toys enhance learning and development.
  • Discuss the safety of materials used.
  • Made from durable, high-quality materials.
• Interest: 
  • Promote how these toys can make their child smarter.
  • The free time parents will have because the child will be distracted.
  • How the toys will help their children succeed in the future.

5. Organic food products

• Reason: 
  • Detail the health benefits of organic eating.
  • Absence of harmful pesticides.
  • Positive environmental impact of organic farming.
• Interest: 
  • Emphasize the taste superiority of organic products
  • The lifestyle connotation of health and wellness that comes with organic eating, 
  • The social status associated with making environmentally-conscious decisions.

We all know that we shouldn’t eat sweets and fried foods.

They’re bad for our health after all.

Yet almost every single one of us does.

So clearly the logical argument is not compelling. 

The next time you’re writing copy, stop to notice whether you’re appealing to reason, or their selfish interests.

This tactic is about the juxtaposition of the absurd and the normal.

As Dan Nelken calls them:

1. Twisted visual. Straight line.
2. Twisted line. Straight visual.

When creating ads or promos, maximize the absurdity of either one or the other.

Making both the visual and text absurd makes the ad overwhelming and less powerful. It also ruins your ability to control how they experience the ad.

Let’s illustrate this with examples of both:

Twisted visual. Straight line.

Hook with an absurd visual. One that takes your core idea and takes it to 1,000.

Then, state the core idea plainly with unassuming text.

For example:

The unique leaf catches your eye. You focus on it to discern what it is. You then scan for the text to explain it. You then have the “aha” moment.

Or this eye-catching ad from Sirius:

The basketball-playing punk nun catches your eye. The headline contextualizes it. The footnotes explain it.

Or this hilarious ad for Nicotinell

The old woman lighting a cigarette with a candle is shocking. Your eye then goes to the 42. You’re momentarily confused. You scan the ad, looking for an explanation. The text snaps it all into clarity and makes you laugh.

This tactic is powerful:

1. The visual grabs their attention and piques their curiosity.
2. They scan the rest of the ad for an explanation.
3. The text then contextualizes the image, causing them to close the curiosity loop.
4. Ideally, it makes them feel something, like a laugh.

Now, let’s explore the inverse.

Twisted line. Straight visual.

These ads let the absurdity of the words do the work.

For example, this viral ad from fiverr:

This ad was perfectly timed in 2023, when everyone feared AI replacing jobs.

The gigantic text makes you think it's a warning about the horrors of AI... but the juxtaposition with the smile on her face confuses you.

You then read the smaller text, and it makes you chuckle.

Then there’s this hilarious and beautiful storytelling ad from Mount Sinai Hospital:

This is one of my favorite ads. It again makes you think it’s going one way, and leaves you with a laugh. The simple image of a child on a beach enhances the emotion of the mini-story.

Then there’s this classic ad from Porsche:

I love that this ad starts with a fact that makes you say, “Okay, so what?” and then leaves you with a funny twist. You then notice that the car has a tire lifted.

Remember: It’s key for these ads to have fairly simple images because you want the words to be the star of the show. The image contextualizes them.

Okay, so what?

The next time you’re creating an ad, a social post, or even a section of a landing page, try both:

1. Twisted visual. Straight line.
2. Twisted line. Straight visual.

Set a timer and create a few variations for #1. Then do it again for #2.

Play with the design, fonts, and placements to control how the person experiences the ad.

For more ad inspo, check out our ever-growing Ad Vault. And for more creative advice on writing great headlines, check out A Self-Help Guide for Copywriting by Dan Nelken.

Ironically, I won't waste time jumping into an example.

Guinness needs to be poured slower than every other beer (here’s why). Instead of figuring out a way to pour it faster, they’ve leaned into this slogan:

My personal favorite is how Stella Artois leans into a powerful psychological bias:

The more something costs, the more people value it.

This is why I love their slogan, “Reassuringly expensive,” and the clever ads that go along with it:

We all know Buckley’s famous line: “It tastes awful, but it works.”

This is clever because people are more likely to believe its claims of potency. After all, it tastes so weird and medicinal. (I’ve written previously about how Red Bull uses both the price and taste to its advantage.)

And lastly, Avis was famous for reframing their “number 2” position as a positive with “We try harder.”

They know people default to the market leader, so they decided to address that head-on and turn it into a benefit.

Here’s a swipe file of a bunch of their ads leaning into that concept.

To do this, you need to decide what you’re not

• Stella decided they’re not a budget beer for the everyman.
• Buckley’s decided to keep their product tasting terrible.
• Nintendo decided to make the Switch portable (and slower), instead of competing directly with Xbox and Playstation on performance.
• Tesla decided only to make electric vehicles. No hybrids. No gas cars. No fuel cell vehicles.

The framework here is:

1. Decide/figure out what you aren’t.
2. Use that to figure out what you are (it’s easier to invert).
3. What are the downsides of that?
4. How do you flip that on its head?

We all suck at something.

You might as well make it work for you.

It’s human nature.

Very few people (and companies) are willing to:

• Admit their flaws
• Turn people away
• Upset people

It’s part of why being extremely candid with your flaws can be so powerful.

Because others aren’t.

Be willing to insult yourself

It’s incredibly bold to insult your product on a quality many consider important.

Like this classic VW ad calling their cars ugly:

Or this one calling their cars slow:

I love the old VW because they were brave enough to draw a line in the sand:

“We focus on reliability and practicality. We’ll let all the other brands fight over the fastest, the prettiest, and the most advanced.”

Side note: Today, nearly all car companies sell all kinds of cars. Lamborghini sells an SUV. Volkswagen sells luxury models. Hyundai sells trucks. I suspect this is why their advertisements are all so boring and similar now.

Being candid with your flaws works for a few reasons:

1. It builds trust. If you’re willing to be candid about your product’s flaws, people trust you’re telling them the truth about its strengths.
2. It tells you who it’s for. We all want a product that’s tailored to our specific needs. Yet most companies try to be all things to all people.
3. A flaw is also a strength. There are always trade offs. When you make something better at one thing, it gets worse at others. If your car is pretty, it’s probably expensive. If your car is fast, it probably uses a lot of gas. If you car has room for 7, it probably will be filled with kids.

This Atoms’ ad tackles these trade offs head on:

Be willing to alienate people

This old SAAB ad takes #2 (telling you who it’s for) to the next level:

Instead of insulting the product, they insulted people who buy their competitor’s product—which candidly, is a small pool of people that can afford to buy a sports car.

The beauty of this ad copy is that it implicitly admits that the SAAB is nobody’s dream car.

That’s a brave thing to admit.

SAAB didn’t even trying to compete with the Ferraris and Corvettes of the world. 

Instead, they put their car in its own category: A practical and affordable car that’s also sporty.

Be willing to turn people away

Do what nearly all other brands are not willing to do:

• Admit your flaws.
• Turn people away
• Upset people who aren’t your target customer

It'll attract the right people to you.

By the way, I’ve been curating and analyzing some of the world’s best ads on my LinkedIn. I’m now starting to use that to fill up our Ad Vault.

The goal is to make it a comprehensive, searchable, filterable resource for the best ads in the world—with quick explanations of the tactics they’re using.

It’s a work in progress, so keep checking back as we fill it up.

Every copywriter will tell you to be as clear as possible.

Today, I’m telling you to be the opposite.

Being cryptic can be powerful.

For example:

The beauty and hilarity of this ad/public service announcement is in its lack of clarity.

It’s not saying: “Don’t drink and drive or else you’ll be arrested, go to the hospital, or maybe even die.”

If it did, it would have elicited an eyeroll.

Instead, the unusual sight of the 4 cars and 4 people hooks and intrigues you.

You read the line. 

You look at them again. 

A light bulb goes off. 

You get it. 

Dopamine surges through your brain. 

You chuckle.

All because they didn’t tell you everything you needed to know. Instead, they presented all the information, left some key things unsaid, and let you bridge the gap.

Some examples of this done well

This is one of my favorite ads from The Economist:

This ad cleverly nods to the horrors of smartphones/watches:

This ad leverages the familiar image of the Hulk’s hand to shortcut understanding:

And lastly, this ad makes you put two and two together to explain the weird scene:

Don’t always be crystal clear

As Charlie Munger said in his 1996 Stanford commencement speech about a lesson his father taught him:

Instead of just pounding it in, he told it to me in a way that required a slight mental reach. I had to make the reach myself in order to get the idea that I should behave like Grant McFayden. And because I had to reach for it, he figured I’d hold it better. And, indeed, I’ve held it all the way through until today, through all of these decades.

These types of ads are intriguing, memorable, and funny. 

Which is hard to say about 99+% of ads.

But hopefully, now, I'll be able to say it about yours 😉

Let’s play a game.

I’ll share 3 ads, and you tell me why I think they're clever.

Okay, here they are (click for high-res):

Figure it out?

That’s right. They each reuse an absurdly common interface: Texts, Calendar, and right-click tooltip.

These ads are clever and effective for a few reasons:

1. Familiarity Bias: We gravitate to familiar things.
2. Peculiarity: They’re completely unignorable. They stand out, demand closer inspection, and are shareworthy:
   1. You don't expect to see a message thread on a sign. You’d walk up to it.
   2. You don’t expect to see a calendar at a bus stop. You’d stop to read it.
   3. You don’t expect to see a tooltip on a photo of a woman’s face. You’d assume it was a mistake, pause to take a closer look, or take a picture of their mistake, and then you’d notice it’s intentional.
3. Memorable: Most people don’t need the product when they see an advertisement. It’s critical that your ads are so memorable that they think of you when they do need it.
4. They’re funny: Each leaves you with a smile.

Why does that all matter?

Consumer neuroscience research has found that highly successful ads score well on three key dimensions:

1. Attention (familiarity + peculiarity),
2. Conversion to long-term memory (peculiarity + humor),
3. Emotional engagement (humor)

These ads hit the mark for all 3.

Here are a few more examples of ads that leverage this tactic

These ads all mimic apps that every Apple user knows:

And these two mimic Instagram DMs and stories:

Here’s McDonald’s using their classic format of replicating their BigMac with color symbols, but doing it in a calendar interface that tells a story:

There are infinite ways you can do this.

The key is to find interfaces or environments that your ideal customer is intimately familiar with then to use them in a completely unexpected context:

• For accountants: Quickbooks, Xero, or Excel.
• For salespeople: Salesforce, HubSpot, Gmail, Spam, or Zoom.
• For gamers: Twitch, Discord, Steam, or Fortnite.
• For lawyers: a golf course.

Or you can leverage the classics that everyone knows: texts, calendars, calls, Windows, email, excel, and PowerPoint.

PS: I couldn't resist an opportunity for a Rick Roll.

It’s a hot day. Your kids bounce off the walls, and you scroll Instagram to de-stress.

You’re hit with an ad for a Springfree trampoline. The ad shows kids double bouncing each other into the air and off the enclosed walls.

Your eyes gloss over, and you start to scroll past.

And then the ad says:

“They’ll be distracted for hours while you lounge peacefully inside.”

You perk up. Now you’re interested.

Finally a way to get some peace and quiet.

When someone buys a trampoline, what they're really buying is peace.

Find the benefit of the benefit

When you write copy to sell your product, sometimes it’s helpful to look at the “benefit of a benefit.”

Note: this is more obvious when the buyer is different than the user, but that's not a requirement. Use this exercise to uncover clever ways to pitch your product.

Step 1:

Write a list of your product’s benefits AND its downsides.

You’ll see why in a second.

Step 2:

Analyze each and ask, “what’s a unexpected / obvious / helpful / interesting / funny / convenient / comforting / amazing / wild / beautiful / exciting / weird… benefit of this benefit/downside?”

In other words, what’s a second-order benefit of that benefit/downside?

It can either be directly for the user (kids on a trampoline) or for the real buyer/user (relaxed parent).

A bunch of examples:

Trampoline → fun for multiple kids → parents get some time off

Sports car → no back seats (drawback) → no room for kids (there's a theme here)

Dog bed → dog will have a place to sleep → he won’t sleep in your bed

Electric car → no visiting gas stations → not caring when gas prices go up

Durex → no unexpected pregnancies → no kids stuff (Durex = cheaper than baby)

Jeep → amazing off road vehicle → can park anywhere

McDonald’s → open 24/7 → only food available on a late party night → good at interpreting drunk people (note this is a benefit of a benefit of a benefit).

You get the point.

Do this simple exercise the next time you write copy for your site, an ad, an email, or a piece of content. List all the benefits and downsides of your product. Then find the second (or third) order benefit of each.

A lot will be rubbish. But you might strike gold.

Shoutout to Dan Nelken’s great book, A Self-Help Guide for Copywriters, for this insight. I highly recommend its process for generating a bunch of great copy ideas.